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Problem with membership renewal
Thread poster: golf264
golf264  Identity Verified
United States
Local time: 04:28
English to Dutch
+ ...
Dec 11, 2007

I tried to extend my membership through the proz.com site.
The transaction went through but at the very last screen some strange error msg came up.

I checked with my credit card company and the amount was charged there.
But after checking with proz.com they said they had not charged anything.

Its still showing as a pending transaction.
So I have submitted a cancel request with my credit card,
and now I want to know if I should try to use my card again on the site? or
better to call them with a phone number maybe?

I dont want to run the risk of another error msg,
already have to wait 5 days for the amount to be re-credited to my card.

Has anyone else had this problem?

Thanks for your replies.


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Ralf Lemster  Identity Verified
Germany
Local time: 09:28
English to German
+ ...
Submit a Support Request Dec 11, 2007

As seen in the FAQ:


10. How can I contact ProZ.com staff?

The quickest, most convenient (and most highly preferred by ProZ.com staff) way to contact ProZ.com is to submit a:

url=http://www.proz.com/?sp=requests/index]Support Request[/url]


Best regards,
Ralf


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golf264  Identity Verified
United States
Local time: 04:28
English to Dutch
+ ...
TOPIC STARTER
Already done Dec 11, 2007

Already done. I am definitely getting the money back,
but I want to avoid this problem in future, thus the question.

Further, still havent received replies to two (2) of my after-replies on the support ticket.
So not fully satisfied with the support ticket idea.

Is it maybe better to call ?


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