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Trados Order Cancellation
Thread poster: Transilvania
Transilvania
Local time: 18:41
English to German
+ ...
Jan 7, 2008

Hello,

is it possible to cancel myTrados 2007 order for which I have already paid but not registered or licenced the product so far. (Running still in demo mode). Any chance I can get my money back? I have not received a licence key either. Whom must I contact? Support has not replied to my e-mail inquires for a week? Very difficult communication so far.

[Edited at 2008-01-07 10:43]


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Drew MacFadyen
Local time: 12:41
SITE STAFF
Order processing at SDL Jan 9, 2008

Transilvania, please keep in mind that ProZ.com does not process any payments or refunds related to the Group Buy program, our role is to give our members a way to gather as a group for the discounted purchase that we have negotiated.

In terms of contacting SDL I would suggest that you contact their order processing team at orderprocessing@sdl.com

That is a better contact for discussing a possible refund.

Drew MacFadyen


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