Pages in topic: [1 2] > | Error 32 : Cannot clean document because file used by another process Thread poster: Marina Morgan
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Hello all Trados users, I have just installed SDL Trados 2007 Freelance and have immediately hit on a problem which is preventing me from using Trados almost completely: I am using Word 2007 (also just installed) and have deleted (I think) all traces of my previous Trados 7 Freelance. When I try to clean my unclean document I get an error 32 saying "the process cannot access the file because it is being used by another process" and, therefore, my document remains uncle... See more Hello all Trados users, I have just installed SDL Trados 2007 Freelance and have immediately hit on a problem which is preventing me from using Trados almost completely: I am using Word 2007 (also just installed) and have deleted (I think) all traces of my previous Trados 7 Freelance. When I try to clean my unclean document I get an error 32 saying "the process cannot access the file because it is being used by another process" and, therefore, my document remains unclean. I find this is happening in particular with documents which have graphics, pictures, etc. and are therefore, complicated in their formatting. Documents with 1-2 pages are sometimes cleaned and sometimes not. I have tried "ending process" of Winword.exe in the Task Manager in case my computer is still "holding on" to the document after it has closed, but to no avail. I have consulted the Solution Finder under "my support" in Trados but cannot find the remotest reference to this problem and cannot find the remotest way of contacting Trados technical service without a serviced agreement (despite the fact that their sales office insists that there is a form which can be completed - it's obviously very well hidden!). There doesn't seem to be a previous reference in this Forum to this problem and I hope someone out there has also encountered this and has been able to solve it. Any advice most welcome. Marina ▲ Collapse | | | Kevin Fulton United States Local time: 05:51 German to English Reboot your computer | May 23, 2008 |
I've gotten this message from time to time under a variety of circumstances (saving, spell check etc.). I've found that rebooting the computer often clears up the problem. Although my problems have generally been a different from yours, I've found that saving after the first segment will let me know that there's a potential problem. | | |
Hello Marina, As you know, the problem is mainly caused when the document you are trying to clean is open in another program. Have you tried after a system restart to make sure that the process is definitely not running? Also, what document are you trying to clean? We do not support docx files and recommend you save the file as a .doc or rtf (rtf can be very large if it contains graphics) before cleaning. One more thing, when using a new version of SDL Trad... See more Hello Marina, As you know, the problem is mainly caused when the document you are trying to clean is open in another program. Have you tried after a system restart to make sure that the process is definitely not running? Also, what document are you trying to clean? We do not support docx files and recommend you save the file as a .doc or rtf (rtf can be very large if it contains graphics) before cleaning. One more thing, when using a new version of SDL Trados on your computer, please register the newer files to Windows. To do this please follow these instructions: Go to Start -> All Programs -> SDL International -> SDL Trados 2007 -> Trados and then run the "Register SDL Trados 2007” .bat file (if using Vista then please right-click and choose "Run as Administrator) I hope this helps. Many Thanks, Gareth Powell ▲ Collapse | | | Use Tools - go to Macro | May 24, 2008 |
Hello Marina, did you attempt to clean the document going to Tools, then Macro? Then write into tw4win.Clean and your document will be cleaned. Perhaps it will help, I always clean documents in such a way. I hope this helps. Ivana Zuppa Bakša | |
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Marina Morgan Local time: 20:21 German to English + ... TOPIC STARTER Error 32: Cannot clean document because file used by another process - suggested solutions | May 25, 2008 |
My thanks to Ivana, Gareth and Kevin for their kind suggestions. Alas, re-booting doesn't help (even files which have not been opened for several days do not clean), I followed the "register" procedure twice to no avail. All my documents are standard docs (not docx) and even saving specifically as .doc makes no difference. The only suggestion I haven't tried is Ivana's suggestion of cleaning through Tools and Macro simply because I cannot find this menu item in the workbench ... See more My thanks to Ivana, Gareth and Kevin for their kind suggestions. Alas, re-booting doesn't help (even files which have not been opened for several days do not clean), I followed the "register" procedure twice to no avail. All my documents are standard docs (not docx) and even saving specifically as .doc makes no difference. The only suggestion I haven't tried is Ivana's suggestion of cleaning through Tools and Macro simply because I cannot find this menu item in the workbench and since I am new to Word 2007 (which no longer has the same menu lists), I can't find it in Word either. Ivana, if you see this, please let me know where to find Macro (and does this update to TM as well?). I must refer back to Gareth from the SDL support team who was kind enough to react : I am afraid that if this is not solved, I cannot use my Trados and would dearly like to return to my previous Trados 7 version, but unfortunately, I was forced to upgrade to Word 2007 in order to use Trados 2007 and now there is no going back! Is this a possible "bug" in Trados 2007 which SDL should fix with a patch or similar? A colleague of mine is experiencing the exact same problem and we bought our Trados 2007 at about the same time and both upgraded to Word 2007 as well. PLEASE investigate further for us as we really have no other way out. Many thanks again, Marina Morgan ▲ Collapse | | | Running the macro manually works | Jul 20, 2008 |
Ivana Zuppa-Baksa wrote: did you attempt to clean the document going to Tools, then Macro? Then write into tw4win.Clean and your document will be cleaned. Perhaps it will help, I always clean documents in such a way. Thank you, Ivana! I was having the same problem as Marina, but this workaround works like a charm. Is there a similar workaround for doing a pre-translate against a TM? I get the error at that step as well. By the way, I spent a long time researching what is causing the problem. It's winword.exe that is locking the file. Rebooting doesn't help because winword's lock on the file occurs during the translate/cleanup itself. (I killed the process before each translate/cleanup to be absolutely certain.) It simply doesn't let go in time to write the new file and backup file. I installed all of the available Office and Trados patches, to no avail. | | | Jacques DP Switzerland Local time: 10:51 English to French Had the same problem. Macro name is tw4winClean.Main | Nov 30, 2008 |
I had the same problem several times. From the answer given by SDL Support, it appears they have not identified the problem yet, and in fact it is still here even with SP2 (TWB 8.2.0.835). I solved it by removing pictures, cleaning-up and reinserting the pictures, loosing hours in the process. I was going to report on it today, and finally identified this thread, which I had initially missed, one of the reason being that the (irrelevant) error message is tr... See more I had the same problem several times. From the answer given by SDL Support, it appears they have not identified the problem yet, and in fact it is still here even with SP2 (TWB 8.2.0.835). I solved it by removing pictures, cleaning-up and reinserting the pictures, loosing hours in the process. I was going to report on it today, and finally identified this thread, which I had initially missed, one of the reason being that the (irrelevant) error message is translated to French, which prevents searching for it in forums or elsewhere. I tried to run the macro manually, its exact name being tw4winClean.Main in my case, and it appears to work. I wish I had thought about it at the time. Of course it won't update your TM, so if you need that you still have a problem. Note that running a macro in Word 2007 is not obvious the first time you try to do it, when used to Word 2003 (you first need to activate a menu from the options). Just search the online help for it and you will find the procedure. ▲ Collapse | | | Branka Bucconi Croatia Local time: 10:51 Member (2003) English to Italian + ... Another solution | Feb 4, 2009 |
Hi, I had the same problem and solved it in the following way: Go to Workbench > Options > Translation Memory Options > Tools. Deselect the option Keep backup and press OK. Cleanup the file. Remember to select the option Keep backup again, otherwise your documents will not be backed up. I found the solution on the follow... See more Hi, I had the same problem and solved it in the following way: Go to Workbench > Options > Translation Memory Options > Tools. Deselect the option Keep backup and press OK. Cleanup the file. Remember to select the option Keep backup again, otherwise your documents will not be backed up. I found the solution on the following link (in Italian): http://trados.vertere.net/blog/index.php/2009/01/errore-32-the-process-cannot-access-the-file-because-it-is-used-by-another-process/ HTH, Branka ▲ Collapse | |
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Many thanks, Branka. Your suggestion worked for me. But I am also having problems with using Trados if the text contains bullet points. This is so annoying and really puts me off using Trados at all, causing all this extra work when I'm in a hurry! | | | Jerzy Czopik Germany Local time: 10:51 Member (2003) Polish to German + ... Still working in Word? | Mar 5, 2009 |
Sibylle Ferner wrote: Many thanks, Branka. Your suggestion worked for me. But I am also having problems with using Trados if the text contains bullet points. This is so annoying and really puts me off using Trados at all, causing all this extra work when I'm in a hurry! What kind of problems? When you switch to TagEditor no such and similar problems will occur anymore... | | | Paolo Troiani Italy Local time: 10:51 Member (2010) English to Italian + ... Thank you very much!! It worked for me as well... | Jan 12, 2010 |
[Edited at 2010-01-12 20:18 GMT] | | | Susanne Rieg (X) Local time: 10:51 English to German + ... Same Problem with Suite | Jan 13, 2010 |
As I mentioned in another thread, I had this Problem with SDL Trados Suite on Windows 7 with Kaspersky Internet Security. Whilst I could “save to target” in Tageditor, the “translate” and “clean up” functions in Workbench in most cases produce an error (with Word and Excel files so far). The error message is “The process cannot access the file because it is being used by another process“. As I suspected, this was caused by a setting in Kaspersky Intern... See more As I mentioned in another thread, I had this Problem with SDL Trados Suite on Windows 7 with Kaspersky Internet Security. Whilst I could “save to target” in Tageditor, the “translate” and “clean up” functions in Workbench in most cases produce an error (with Word and Excel files so far). The error message is “The process cannot access the file because it is being used by another process“. As I suspected, this was caused by a setting in Kaspersky Internet Security. I had to activate all the Exceptions in "Program rules" (no checking of files, no checking of program activity...) to get Workbench to clean again. What probably happens is that Workbench tries to access a temp file that is in the process of being checked by Kaspersky (or other Virus Scanners). Sanne ▲ Collapse | |
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Marina Morgan Local time: 20:21 German to English + ... TOPIC STARTER Error 32: Cannot clean document because file used by another process - thank you | Jan 15, 2010 |
Thanks for a new idea Susanne, thanks for offering a new take on this old problem. I originally posted this query quite some time ago and have seen all sorts of suggestions which only partially worked. It had never occurred to me that it may stem from the anti virus software. Will investigate further with mine and hopefully that will be the end of my worries! Marina Morgan | | | Lionel_M (X) Local time: 10:51 English to French + ... Sorry...may I ask a question ? | Jan 15, 2010 |
Sorry to come into your topic to ask a question: does Trados v7 freelance works with Word 2007 ??? I thought it does not. Actually I must use Word 2003 when I need to use Trados 7 freelance. Thank you and excuse me ! | | |
Thanks a lot! You just saved me | | | Pages in topic: [1 2] > | To report site rules violations or get help, contact a site moderator: You can also contact site staff by submitting a support request » Error 32 : Cannot clean document because file used by another process Trados Business Manager Lite | Create customer quotes and invoices from within Trados Studio
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