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Runtime Error while using TagEditor
Thread poster: Hanne Aas
Hanne Aas  Identity Verified
Norway
Local time: 00:39
English to Norwegian
Jun 14, 2008

Hi

I'm using Trados 7.5.0 759 (Build 759) and the same version of TagEditor.

Lately I keep getting the message "Runtime Error: The application has requested a runtime to terminate it in an unusual way. Please contact the application's support team for more information" whenever I use TagEditor and Trados. When I click ok, TagEditor shuts down, and the next time I try to open the file, I get the following message: "(40007): Error reading TTX file: The input ended before all started tags were ended. Last tag was 'Raw'"

Does anybody know how this can be solved?


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Birthe Omark  Identity Verified
Denmark
Local time: 00:39
Member (2006)
French to Danish
+ ...
Me too .. and also in WB Jun 15, 2008

I often have the same problem. I cannot fin it's origin.
The annoying thing is of course that you have shut down, and that the last (many) entries will not be accepted in the TM.

This is happening with Trados 8.
In WB there is no loss of information but runtime error stating that clipboard is full. It helps to shut down the document and re-open.

Birthe


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Jerzy Czopik  Identity Verified
Germany
Local time: 00:39
Member (2003)
Polish to German
+ ...
You most probably are workind with TTX created on another machine Jun 15, 2008

with a newer version of Trados.
Or you did upgrade your Java and .NET Framework environment.

I can defintely report, that such errors do not occur with SDL Trados 2007 SP2, which means if you upgrade. With the version 7.5 I had similar problems.

BR
Jerzy


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Hanne Aas  Identity Verified
Norway
Local time: 00:39
English to Norwegian
TOPIC STARTER
Follow up question about update Jun 15, 2008

Thanks to both of you!

I will definitely try to upgrade Trados (although you have the same problem with Trados 8, Birthe?) What version is SDL Trados 2007 SP2? I assume I have to pay for this upgrade?

I feel totally lost at the moment: Since I'm not allowed to save the file, I wont be able to send the final product to my customer ...

I really appreciate you help!


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Jerzy Czopik  Identity Verified
Germany
Local time: 00:39
Member (2003)
Polish to German
+ ...
Did you create TTX on your own? Jun 15, 2008

If yes, the problem is bigger. If no, ask the customer for the original file, recreate the TTX and retranslate it with your TM.

SDL Trados 2007 SP2 is the version 8.2.0.835 (Build 835).
And yes, upgrades are not for free.

BR
Jerzy


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Hanne Aas  Identity Verified
Norway
Local time: 00:39
English to Norwegian
TOPIC STARTER
Final question about recreation of TTX file Jun 15, 2008

Thanks again. One final question: What do you mean you say I should ask for the original file and recreate the TTX file?

Kind regards
hanne


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Jerzy Czopik  Identity Verified
Germany
Local time: 00:39
Member (2003)
Polish to German
+ ...
What kind of file did you start with to translate? Jun 15, 2008

Did your customer send you a ttx-file?
If so, than it is not the "original" (source) file.
You need the source file, for example a doc, xls, ppt, inx or any other.
Just look at the name of your ttx-file. The name will have two extensions. The second one, ttx, means it is a billingual Tageditor file. The first one belongs to the original source application.

BR
Jerzy


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Hanne Aas  Identity Verified
Norway
Local time: 00:39
English to Norwegian
TOPIC STARTER
Recreation of TTX file Jun 15, 2008

You are right. I received a TTX file from my customer and will ask for the original file. But how do I then recreate it into a TTX file?

Hanne


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Jerzy Czopik  Identity Verified
Germany
Local time: 00:39
Member (2003)
Polish to German
+ ...
Just open the original file in Tageditor Jun 15, 2008

and then press "CTRL+S" to save the file (within Tageditor, of course).
You'll see, that the original file will remain in place and an additional ttx file will be created in the same directory.


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Hanne Aas  Identity Verified
Norway
Local time: 00:39
English to Norwegian
TOPIC STARTER
Thank you Jun 15, 2008

Thank you so much for being so helpful! I will get in touch with customer first thing tomorrow - and hopefully this will solve the issue!

hanne


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Birthe Omark  Identity Verified
Denmark
Local time: 00:39
Member (2006)
French to Danish
+ ...
.. but I am using the SDL Trados SP2 Jun 15, 2008

Jerzy Czopik wrote:

with a newer version of Trados.
Or you did upgrade your Java and .NET Framework environment.

I can defintely report, that such errors do not occur with SDL Trados 2007 SP2, which means if you upgrade. With the version 7.5 I had similar problems.

BR
Jerzy



Jerzy - it still happens frequently, and I do have the latest update SDL Trados 2007 SP2, and it is from my own .TTX. I have even started all over again at times to try to get round the problem.

And yes , I do have the latest version of Java - all freshly brewed. It has happened on occasions when I worked from Synergy as well as directly in TagEditor.

I don't recall having encountered the problem when working on my older laptop, and I have come round the problem by transferring to the old system - and worked in 7.5.1. So I believe that it is more a problem of the installation of the operating system.

I'll come back when I encounter the problem again.
Birthe


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Jerzy Czopik  Identity Verified
Germany
Local time: 00:39
Member (2003)
Polish to German
+ ...
You do not need the LATEST versions Jun 15, 2008

neither of Java nor of .NET Framework.

You MUST have the Java and .NET Framework as they came delivered with Trados.
This means als you should install in the following sequence:

  • Operating system
  • All hardware drivers and OS necessary things
  • MS Office
  • SDL Trados Multiterm with Java Runtime Environment 5 Update 10
  • SDL Trados 2007 SP2 with Java Runtime Environment 5 Update 12 and Microsoft .NET Framework 2.0

Should you happen to have .NET Framework 2.0 Service Pack 1, the installer will see it and will NOT install the necessary build of the .NET Framework.

This is what I was told by the Support team.
I do have an installation of SDL Trados 2007 SP2 on three different computers (Dell, Vaio and own build) and do not get this error on any of them.

BR
Jerzy


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