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SDLX 4.2.1. - PC broken, cannot return licence
Thread poster: szaffika
szaffika
English
Jun 30, 2008

Hi,

Does anybody know what to do if I cannot de-register my SDLX licence because the computer completely broke and have no access to it anymore?

Thanks!!!

[Subject edited by staff or moderator 2008-06-30 13:49]


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Wojciech Froelich  Identity Verified
Poland
Local time: 08:03
English to Polish
Contact SDL support Jun 30, 2008

Contact SDL support. They can reset your license status.

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szaffika
English
TOPIC STARTER
How do I contact SDLX? Jun 30, 2008

I tried finding some contact information on their website, but I couldn't find anything...

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SDL Community  Identity Verified
United Kingdom
Local time: 08:03
English
SDL Solution Finder... Jun 30, 2008

Hello,

We have a very effective solution finder, designed to help users fix their problems. We urge you to follow the solution finder step by step and, if your problem is not resolved, you will be given a support form to fill out. The support form will then be sent to our support team, who will get back to you as soon as possible.

To visit the solution finder please follow these instructions:

1. Please visit: https://oos.sdl.com/asp/products/ssl/account/default.asp

2. Login with your username and password

3. Go to "My Support"

4. Select Licensing and Installation Help

5. Select "Start" at the bottom of the page, our knowledge base will now load up

6. Select Solution finder

7. Select the "Download and Installation Problems" link in the left hand navigation pane

8. Answer the questions accordingly

Again, you will be given a support form to fill out if you don't find a solution.

I hope this helps.

Many Thanks,

Gareth Powell


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