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SDL Trados 2007 activation denied
Thread poster: Gabriella Fisichella

Gabriella Fisichella  Identity Verified
Germany
Local time: 13:11
German to Italian
+ ...
Aug 3, 2008

Hello everybody,

I had to format my PC for the second time this year. This means I had to re-install Trados twice.
As I've already used my activation code twice - the first time when I bought the software and the second one when I re-installed it after formatting my computer a couple of months ago, I cannot use it any more. Here is the error message I get after entering my activation code:

"The activation of the fulfillment is denied by the activation policy because max extra acts exceeded # 5349-60269 (Error code 50040)"

How can I activate the product? Has anybody ever had the same problem?

Thanks in advance
Gabriella


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Astrid Elke Witte  Identity Verified
Germany
Local time: 13:11
Member (2002)
German to English
+ ...
You write to SDL Trados and explain the situation Aug 3, 2008

Hi Gabriella,

If you write to them - for example, via the contact form on their web page - and explain the situation, they will put a new activation code for you on your personal page. At least, I had a similar problem recently, and that is what they did. You might also try phoning them, to speed up the matter.

Astrid


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Vito Smolej
Germany
Local time: 13:11
Member (2004)
English to Slovenian
+ ...
The proper way ... Aug 3, 2008

would be to return the license back to SDL FIRST and THEN have the PC crash.

But I think, SDL TRADOS will show some flexibity ...


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Gabriella Fisichella  Identity Verified
Germany
Local time: 13:11
German to Italian
+ ...
TOPIC STARTER
Didn't know I had to return the licence first Aug 4, 2008

I found out only yesterday by reading SDL help topics on the web that I had to return the licence before formatting my PC:-(

I've already reported my problem to their technical support and hope they contact me soon. Otherwise I'll ring them up to speed up the matter.

Thank you Vito and Astrid!


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