Mobile menu

MultiTerm error (-217...):(null)
Thread poster: Gabrielle Parnes Garcia

Gabrielle Parnes Garcia
Local time: 22:03
French to English
+ ...
Aug 24, 2008

Hi, Everyone

I am new to this forum - I resisted TRADOS for a very long time, I use Deja Vu and love it. But I had to buy TRADOS to work with a client. Multiterm has never worked for me. Originally, I saw the toolbar for Multiterm in Word. But when I tried to click on the Term Base option, I received an error message (-217....):(null) or something like that. I tried to clear all of the old files from my file. I even deleted Multiterm from my computer and re-installed it. Now I received a fatal error when I open Word. So I had to disable Multiterm. I don't want to have just purchased a program that is non-functional. Any ideas? When I try to re-enable Multiterm, Word just simply does not work... I am assuming, however, that my client will be sending my term bases... Thanks in advance for your help!

Gabrielle

[Subject edited by staff or moderator 2008-08-25 06:20]


Direct link Reply with quote
 
xxxOptiproz Pri
Local time: 04:03
English
Hi Aug 25, 2008

Hi Gabrielle

Check the SDL KB article:
http://talisma.sdl.com/article.aspx?article=1315&p=1


That should resolve your issue.

Cheers


Direct link Reply with quote
 

Grzegorz Gryc  Identity Verified
Local time: 04:03
French to Polish
+ ...
Common problems... Aug 25, 2008

Gabrielle Parnes wrote:

I am new to this forum - I resisted TRADOS for a very long time, I use Deja Vu and love it.

You're not the ony one

But I had to buy TRADOS to work with a client.

In fact, I do 90% of my jobs in DVX.
I use Trados almost only for the pre- and postprocessing (QA, etc).
It's a great auxiliary tool

Multiterm has never worked for me.

I think MT is the most infected part ot the Trados pack.
The installation may be easily corrupted out of the box.

Originally, I saw the toolbar for Multiterm in Word. But when I tried to click on the Term Base option, I received an error message (-217....):(null) or something like that. I tried to clear all of the old files from my file. I even deleted Multiterm from my computer and re-installed it. Now I received a fatal error when I open Word. So I had to disable Multiterm. I don't want to have just purchased a program that is non-functional. Any ideas? When I try to re-enable Multiterm, Word just simply does not work... I am assuming, however, that my client will be sending my term bases... >[Subject edited by staff or moderator 2008-08-25 06:20]


If Word crashes, you should:
1) delete the multiterm7dot.xml file somewhere in your profile (don't worry, it will be replaced when you run Word next time).
2) replace the multiterm7.dot invoked by Word by the original file shipped with MT (take a look in the Program Files), sometimes the file gets corrupted for an unknown reason.

If it doesn't work, see my response related to another MT problem.
It may help.

http://www.proz.com/forum/sdl_trados_support/112955-i_am_new_bought_trados_freelance_multiterm_extract_etc_but_does_not_work.html

If it still doesn't work, you should sacrifice some black goat, it may be very hard to diagnose...

Cheers
GG


Direct link Reply with quote
 

Gabrielle Parnes Garcia
Local time: 22:03
French to English
+ ...
TOPIC STARTER
Multiterm error (-217...):(null) Still Doesn't work but thanks Aug 25, 2008

Thank you Grzegorz

I tried everything and think at this point, I will just go with sacrificing the goat! It's a shame that they sell a product that from the start does not work, but I've checked with my client and it seems that they rarely require the use of MultiTerm.

If anyone has any brilliant ideas, please let me know. Otherwise, I will be resigned to knowing that a product I purchased is utterly flawed. At this point, I think I need to put this aside, since I've lost too many hours trying to figure this one out.

Thanks to everyone for all your help!


Direct link Reply with quote
 

Grzegorz Gryc  Identity Verified
Local time: 04:03
French to Polish
+ ...
Digging in... Aug 25, 2008

Gabrielle Parnes wrote:

I tried everything and think at this point, I will just go with sacrificing the goat! It's a shame that they sell a product that from the start does not work,

Generally it works when you install it on a fresh system
But if you need some special software (in my case, a complete set ot .Net Frameworks for Passolo) or you have a very special configuration, it may be a bloody mess 'cause the more complex (i.e non standard) installation paths are not tested in SDL, I suppose.

E.g. if your .Net Framework 2 is patched before you install Trados/MT, the installation may be unusable (you should uninstall Trados/MT and .Net 2, disable the automatic updates in Windows, restart, install the unpatched .Net provided with Trados/MT, then reinstall MT/Trados...).
If you have MS Office Professional (i.e. Access), it may be some problems with the MS Jet configuration (very, very difficult to solve...).
The Java version is a well known problem.

As you see, the Multiterm-Trados combo is rather vulnerable and not very predictible but if you take in account the .Net and Java caveats, it should work... I hope...

but I've checked with my client and it seems that they rarely require the use of MultiTerm.

If the TMs aren't protected, the CAT hopping works as a charm for DVX

If anyone has any brilliant ideas, please let me know. Otherwise, I will be resigned to knowing that a product I purchased is utterly flawed. At this point, I think I need to put this aside, since I've lost too many hours trying to figure this one out.

Yep.
DVX simply works

Can you give us a more detailed description of your system (e.g. Windows and Office version)?

Cheers
GG


Direct link Reply with quote
 

Gabrielle Parnes Garcia
Local time: 22:03
French to English
+ ...
TOPIC STARTER
Please don't worry about this... Aug 26, 2008

Thanks so much GG

I have a really basic system. I don't think I have any special software installed... I'm using Windows XP and Office 2003. Don't worry about spending too much time on this... I may be getting some support from TRADOS...

Thanks again!
GP


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

MultiTerm error (-217...):(null)

Advanced search


Translation news related to SDL Trados





Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

More info »
SDL Trados Studio 2017 Freelance
The leading translation software used by over 250,000 translators.

SDL Trados Studio 2017 helps translators increase translation productivity whilst ensuring quality. Combining translation memory, terminology management and machine translation in one simple and easy-to-use environment.

More info »



All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs