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Multiterm and 64-bits OS
Thread poster: Mathieu Jacquet

Mathieu Jacquet  Identity Verified
France
Local time: 04:54
English to French
Sep 5, 2008

Hi all,

What can we possibly do to circumvent the 64 bit OS incompatibility???
The SDL Multiterm install wizard won't run on my super new laptop (bought to no avail?)...


Any help appreciated!!

Mathieu


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Grzegorz Gryc  Identity Verified
Local time: 04:54
French to Polish
+ ...
Different .Net for 64-bit Windows Sep 6, 2008

Mathieu Jacquet wrote:

What can we possibly do to circumvent the 64 bit OS incompatibility???
The SDL Multiterm install wizard won't run on my super new laptop (bought to no avail?)...


SDL euphemises their "products do not work properly on 64-bit operating systems".
Of course, this statement is hidden somewhere in the depths of their knowledge base.
http://talisma.sdl.com
Article 1582.

The .Net Framework provided in the MT package is for 32-bit Windows only.
Try to download the correspondent 64 bit version and install it before you start the wizard.
E.g., for SDLT/MT 2007, you must install .Net Framework 2.0.
http://www.microsoft.com/downloads/details.aspx?familyid=b44a0000-acf8-4fa1-affb-40e78d788b00&displaylang=en

If the wizard still doesn't run, simply try to install all the prerequisites manually, then install the MT.
All the files are available in the unzipped install directory.
A good practice is to unzip the file to a some "normal" directory (don't use the default directory proposed by the installer), it's easier to browse the files.

It may work or not.

Cheers
GG


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Mathieu Jacquet  Identity Verified
France
Local time: 04:54
English to French
TOPIC STARTER
Already installed in the PC Sep 6, 2008

Thank you Grzegorz,

I tried installing the said file but it is still installed on my PC...

There must be a way!

Mathieu.


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Grzegorz Gryc  Identity Verified
Local time: 04:54
French to Polish
+ ...
64-bit reality... Sep 7, 2008

Mathieu Jacquet wrote:

I tried installing the said file but it is still installed on my PC...


The SDL installers may behave badly if the .Net Framework is patched
It's rather unusual but true.

There must be a way!.


Yep, if the guys from SDL realize we need sometimes more RAM than a 32-bit OS can address...

In fact, I'm rather pessimist because the problem lies in core components.

Some months ago, one of my clients simply dropped the 64-bit development for some time because of some (minor) incompatibilities the programmers were unable to fix before the RFM date, they simply added a routine blocking the installation on the 64-bit machines although the code was operational at 98-99%.
The 64-bit machines were too few on the market.
No satisfactory return on investment.

As the switch needs a LOT of testing and bug fixes the Trados programmers usually don't care about (the oldest non fixed bug I know is 7 or 8 years old...), I suppose SDL will simply drop the 64-bit compatibility 'till Windows 7 and Office 2009 or something like this, when a standard low end PC will be shipped with 4 GB of RAM and the switch to a 64-bit technology will be a must for them.

PS.
Some CAT environments are already 64-bit compatible.
But we're presumed to be happy to follow the sheep who lead.

Cheers
GG

[Edited at 2008-09-08 08:10]


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Daniel García
English to Spanish
+ ...
Virtualization? Sep 7, 2008

Maybe a way out of your lock would be to set up a virtual PC with VMWare.

You could install Windows XP 32 on that virtual PC and use it for TRADOS.

Daniel


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Grzegorz Gryc  Identity Verified
Local time: 04:54
French to Polish
+ ...
Virtualization :) Sep 8, 2008

dgmaga wrote:

Maybe a way out of your lock would be to set up a virtual PC with VMWare.

Or Virtual PC, it's for free.
For a low end use (uniprocessor. no virtual USB, SCSI etc), Virtual PC is enough.
But I prefer VMWare for servers

You could install Windows XP 32 on that virtual PC and use it for TRADOS.


Yes, Trados works with virtual machines but it represents an extra cost (licences for Windows, Office etc.).
I have virtual Win XP + Office 2003 installed on two Vista 32-bit notebooks (I experienced a lot of problems with Office 2007).

But, in fact, is not a solution, it's just a workaround.

Cheers
GG


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Mathieu Jacquet  Identity Verified
France
Local time: 04:54
English to French
TOPIC STARTER
RAM to allocate to a Virtual PC Sep 12, 2008

I'm not really familiar with virtual PCs.

Do you have tips to share or web references to recommend?

Also, how much RAM do you recommend setting when installing the Virtual PC?

Thank you all,

Mathieu.


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Grzegorz Gryc  Identity Verified
Local time: 04:54
French to Polish
+ ...
Personally... Sep 12, 2008

Mathieu Jacquet wrote:

I'm not really familiar with virtual PCs.

Do you have tips to share or web references to recommend?

Just install it and RTFM if necessary.
You should have some basic idea of the TCP/IP networking.

Also, how much RAM do you recommend setting when installing the Virtual PC?


The rule is very simple.
Your guest eats the memory of the host.
So, if you want to work effectively in both OS's, you should leave enough memory for both systems.

Me, I think 1 GB is fair for all the common tasks, so I declare only 1 GB 'cause I work in a 32-bit host environment (limited to 4 GB).
In this case, I have +2 GB for the host (depending of the hardware).
It's enough for XP but it's the absolute minimum for Vista.

If you have a 64-bit OS and 6-8 GB, I suggest 2 GB for the guest.
If you have only one guest
If you have more guests, you must leave at least 2 GB to the host.

Damn.
I realize the 32-bit OS's are getting obsolete for me...

Cheers
GG

[Edited at 2008-09-12 21:07]


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Carmenlh
Local time: 22:54
English to French
Virtual PC didn't work Sep 22, 2008

I've tried Virtual PC to overcome the 64-bit problem. Installing and using Virtual PC is easy and it works fine, but, one installed, Trados is really slow, doesn't respond to each and every mouse clic and freezes most of the times. A big failure and an entire day lost.

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Tomas Forro  Identity Verified
Poland
Local time: 04:54
Member (2008)
English to Slovak
+ ...
There is one solution: COMPLAIN!!! Sep 29, 2008

Hello guys, I've just realised my brand new computer with Vista 64 is useless when it comes to Trados 2007/Multiterm. I know I'm a bit naive, so I wrote to SDL and asked about the problem. And indeed! They seem to have found the solution!
They say they didn't issue 64-bit version probably because...nobody is complaining about it.
So if you really want to have it working, please, follow my example. If the operator will tell you there is nobody complaining about it, you can tell her/him, that there was at least one fool before you who did it...

And here is the copy of my chat with SDL operator:

Jane: Hi tomas, how can I help?

Tomas: Hello

Jane: Hi, how can I help?

Tomas: I would like to enquire about the problem with Trados installation on my 64-bit Vista

Tomas: is it true that I cannot use trados on 64-bit OS?

Jane: That is correct, as yet we do not support the 64bit version

Tomas: But - I mean, how is it possible, there are so many people using 64-bit

Tomas: I've found thousand of complains from translators. Is there any date when I can expect that my 600 Euro software will work properly?

Jane: We do not, as yet, have a deman for the 64 bit version. It will come but not as yet

Jane: No there is no date, where have you found thousands of compalints, we're actually getting very few

Tomas: Really? I've put the keyword trados 2007 64-bit OS into google and I've found all the different forums where people are asking about it


Jane: They are asking about when it will be available but not complaining that it is as yet not available

Jane: Do you need any further assistance today?

etc...


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Grzegorz Gryc  Identity Verified
Local time: 04:54
French to Polish
+ ...
False advertising... Sep 29, 2008

Tomas Forro wrote:

Hello guys, I've just realised my brand new computer with Vista 64 is useless when it comes to Trados 2007/Multiterm. I know I'm a bit naive, so I wrote to SDL and asked about the problem. And indeed! They seem to have found the solution!
They say they didn't issue 64-bit version probably because...nobody is complaining about it.


Jane: They are asking about when it will be available but not complaining that it is as yet not available

Jane: Do you need any further assistance today?

etc... [/quote]

You see.
Even if the users complain or ask for some functions, it takes a lot of time before SDL accepts it.

Take a look on:
http://ideas.sdltrados.com/releases/index.asp
The record (Set/Close Previous Open/Get) is 790 votes during 460 days now.

For this purpose, I wrote a macro for Word in 5 (FIVE)minutes.
I suppose, the TE development should take only a little bit longer.
It's really simple.

Either they're incompetent or they don't care about their customers.
Or both.

The case of 64-bit Windows compatibility is a flagrant fraudulent publicity 'cause they state:
SDL Trados 2007 runs on Windows Vista, Windows XP, Windows 2000 and Windows 2003 Server. Windows Vista or Windows XP is recommended for optimum performance.
See http://www.sdl.com/en/products/translation-memory/sdl-trados/
After you have purchased SDLT, you can read the truth hidden somewhere in the depth of http://talisma.sdl.com

Cheers
GG


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Tomas Forro  Identity Verified
Poland
Local time: 04:54
Member (2008)
English to Slovak
+ ...
Sure, but did you contribute? Sep 29, 2008

Of course it's true. But I still believe the more we'll be bothering them, the better chance...
The lady on the chat got quite nervous with me at the end, so I believe if we'll keep on doing that, there might be some results!
Just write them guys! You never know, it might work out or at least it won't make any harm.

[Edited at 2008-09-29 20:42]


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Carmenlh
Local time: 22:54
English to French
I will! Oct 7, 2008

I'm writing a complaint right away!

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Grzegorz Gryc  Identity Verified
Local time: 04:54
French to Polish
+ ...
SDL responsiveness... Oct 11, 2008

Tomas Forro wrote:

Of course it's true. But I still believe the more we'll be bothering them, the better chance...
The lady on the chat got quite nervous with me at the end, so I believe if we'll keep on doing that, there might be some results!
Just write them guys! You never know, it might work out or at least it won't make any harm.


The problem is they simply disregard the emails.

When you write to the sales team and your mail doesn't contain the magic formula "I wanna buy", they doesn't respond.

When you write to the support and you haven't suscribed the PSMA contract, they doesn't respond or you must wait weeks in order to receive a standard "uninstall/reinstall" response.
When they try to dig in (I have very good relations with my dealer, he insists...), they're damn incompetent or, I should rather say, simply stupid (e.g., when in the initial detailed problem decrption you write you have a 32-bit OS, they ask you two or three times to check your Windows flavor 'cause "MT doesn't work on 64-bit OS").
When a "support specialist" doesn't read your emails or is unable to understand few simple sentences, I feel my intelligence is offended.

I experience frequent, repetitive MT installation problems on localization machines with multiple .Net Frameworks (from 1.0 to 3.x).
When I run the MT setup, my stress level is skyrocketing.
I think the Trados installation routines are a mega crap.
The oldest MT installation bug I'm aware is 8 years old.
When you offer them a remote desktop connection and a thorough debug, they simply drop the subject.
You can't win in this way.

So, you have two possibilities:
1) pay the PSMA in order to harass them with a 24 hour response time warranty.
2) publish you experiences and try to change the public opinion.

Every year, I have approx. 80-100 translation students.
This year, I decided to reduce the Trados part to the strict minimum.
I'm exhausted.
Unlike 2-3 years ago, I can't sincerely affirm Trados is a solid solution they need.
What can I say?
"It's a super duper great tool but some of you wll be unable to install it correctly and will no receive any serious help from the helpdesk?"
I prefer they go anywhere else and choose a solution who works out of the box.

And I think I'll pay for the right of harass them royally if needed.

Cheers
GG


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Björn Houben  Identity Verified
Belgium
Local time: 04:54
Member (2005)
English to Dutch
+ ...
One more... Nov 21, 2008

Well, I feel like Dragon all over again...

"we're fully compatible, yes no problem" *hidden text on* (but not with Vista 64, muhahaha) *hidden text off*


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