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Synergy License # Problem
Thread poster: Elizabeth Castaldini

Elizabeth Castaldini
Local time: 22:50
English to Portuguese
+ ...
Sep 18, 2008

Hello,
I bought Trados a few months ago and the Synergy portion of it is not working. I get a message saying that the license could not be verified. The pages gets hold by the system interruption and is only released after I press control+alt+del.
I need a phone number to talk to somebody. I bought it through a Proz.com group and I am sure there must be a phone number or an e-mail address so I can talk to somebody.
If any of the moderators could assist me with that, I would really appreciate it.
Elisabeth Castaldini


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Romina Fanzini  Identity Verified
Italy
Local time: 04:50
English to Italian
+ ...
SDL Support Sep 18, 2008

Hi Elizabeth!

As usual when there is a problem with any SDL tool, you can contact their support on their website (http://www.sdl.com/en/support/).

I had problems installing Multiterm and they were very fast and helpful!

Good luck!

Romina


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Elizabeth Castaldini
Local time: 22:50
English to Portuguese
+ ...
TOPIC STARTER
support Sep 18, 2008

Hi, Romina. Thank you so much for your prompt assistance.
I was informed I did not buy support. I do not remember about that, but I believe that whenever we buy a product and the product is defective, the supplier must do something about it. Doesn't it work that way with Trados? It is an expensive tool. I do hope I will get all the assistance I need regardless of having purchased support or not. The software should not present a registration problem. Do you know if there is a phone number either at Trados or at Proz.com I could call and talk to someone?
Thank you again for your time.
Elisabeth Castaldini


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