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How to install MultiTerm 2007 on Vista 64 (HOWTO)
Thread poster: Marc Baas

Marc Baas  Identity Verified
United States
Local time: 06:19
Dutch to English
+ ...
Dec 17, 2008

Hi all,

The past week my wife had some trouble with installing her new version of Trados. It turned out that she is not the only one (witnessing the posts in these forums).
I myself have a rather extensive background in the IT and software development, so I had a look at how things worked and managed to get around some nasty bugs in the installation software.

At this point, her Trados 2007 AND Mutltiterm 2007 are running flawlessly on Vista 64.

It takes some knowledge of how installation software works overall, but then it is fairly simple to get it all working just fine.

Before you start installing right away, first read the whole HOWTO and then go ahead. Better even, print it out, so you have it on paper while you are going through the whole process.

This HOWTO is based upon the download version of the product. Probably the disk version has a similar setup as the folder to which I refer at point 6). Please report back if you have a version on disk and whether or not my HOWTO works with that one as well.

This is how I did it:

1) Install Trados 2007 (shouldn't give any problems)

2) Install Multiterm 2007 up 'till the point where you get an error that a certain "start.exe" file is not compatible with a 64 bits operating system. Don't worry, you are still good to go. Just close the error message window and continue with step 3)

3) First you need to make hidden files and folders visible by going to the Start button (lower left of your screen) and go to: Start>Control Panel>Folder Options (if you have classic view in Control Panel). If you use the default Vista layout of the Control Panel follow this flow: Start>Control Panel>Aspects and Personalization>Folder Options.
I'm not 100% sure about the English terms, since I'm translating from an Italian version of Vista.

4) Select the second tab "Visualization" and under "Hidden files and folders" select the option "Show hidden files and folders". Click "Apply" and then "Ok". Don't close the Control Panel, because once we are done we are going to switch this option back to its original setting.

5) Open the windows explorer by going to Start>Documents and in the list to the left select "Computer". On the right select (double click) your Windows installation partition (usually drive C: ).

6) Browse to the following folder on that drive C:\Users\{your username}\AppData\Local\Temp\SDL MultiTerm 2007 Desktop SP1\

You will notice that in this folder you will find the file "start.exe" that generated the error of not being compatible with 64 bits operating systems. Fortunately this file just starts the actual installers of the software that you need and we can start those manually without the need of this file.

7) Now select the folder \Products

Here you will see two folders: "\Acrobat Reader" and "\SDL MultiTerm 2007 Desktop".
If you already have Acrobat Reader installed on your computer, you can skip step 8) and proceed with step 9).

8) Select the folder "\Acrobat Reader" and start the installer by double clicking it. Follow the instructions of the installation software.
When finished, return to the previous folder by clicking the "Back" arrow button in your explorer window.

9) Select the "\SDL MultiTerm 2007 Desktop" folder and start the Setup.exe (you might just see "Setup") file to install MultiTerm. Follow the onscreen instructions.

Once done, we only need to hide our hidden files and folders again and then we are all set.

10) Go back to the Control Panel (it should still be open, if not at point 3) is explained where to find it).

11) Select Folder Options, go to the second tab "Visualizations", select "don't show hidden files and folders" under "Hidden files and folders".

12) Close the Control Panel, close the explorer window and you are all set.

Now you can run Trados 2007 with MultiTerm 2007 under Vista 64 without any problems. My wife has been working with it for the past couple of days and had no problems whatsoever.

If there is anything that is not clear in this tutorial, let me know, and I'll adjust it or add any information.

Until SDL fixes the file that causes all this trouble, this is a very workable workaround that allows everyone to install MiltiTerm 2007 under Vista 64 with no problems whatsoever.

Just to clear up some misunderstandings: just the fact that the installer was made exclusively for 32 bits systems does not mean that the software will not run under Vista 64. A lot of software that people use on 64 bits operating systems is in reality 32 bits. Both Vista 64 and XP 64 bits can deal with this type of software without any problems. In fact they were designed to be compatible with 32 bits software.
These problems only arise when programmers try to do "fancy stuff" that is XP specific and not supported by Vista. Most of these problems show with games, but not with software like Trados.

Good luck to those of you trying out this tutorial. For those running into difficulties when following this HOWTO: please check thoroughly if you really followed each step of my tutorial before posting that it doesn't work.

On a side note: I take no responsibility for any harm caused to either software or hardware as a result of this HOWTO. In essence it is your responsibility to make sure you don't mess up anything. I'm just giving a helping hand to those who encounter problems.

Also, I'm not an IT specialist anymore, so I certainly do not make a good support technician. It just so happens that I fairly easily and quick managed to solve this problem that others seem to have as well and I think is perfectly solved with my HOWTO.

Best of luck to all of you with problem and I'll check here every now and then to see of my HOWTO needs any editing.

Marc


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Lars Hoej  Identity Verified
Denmark
Local time: 06:19
English to Danish
+ ...
Thank you! Jan 24, 2009

It is hard to believe that SDL does not have this nice procedure mentioned in their support FAQ. I was just about to downgrade my new pc to 32-bit XP or Vista, when I decided to give my search a last try. And it works like a beauty.

Happy regards
Lars


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Björn Houben  Identity Verified
Belgium
Local time: 06:19
Member (2005)
English to Dutch
+ ...
Wondering Feb 3, 2009

So simple! I wonder if I could tame my Dragon (Naturally speaking) this way as well...

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Alexandra Scott  Identity Verified
Canada
Local time: 00:19
Member (2006)
Italian to English
+ ...
Installing Dragon on Vista 64 bit Feb 9, 2009

First of all thanks so much kivech for your post, I am about to dive in and try it; in the meantime, Björn, check out the following page for a procedure that allows you to install Dragon on a 64-bit version of Vista.

http://techsidestories.com/2008/10/18/because-nuance-wont-how-to-install-dragon-naturally-speaking-9-on-vista-64/

Worked for me although IIRC I believe a bit of experimenting was required.


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Marie Skinner  Identity Verified
Local time: 06:19
English to French
+ ...
Thanks a lot ! Jul 17, 2009

You are a life saver)

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Edric Barbosa Filho
Local time: 03:19
English to Portuguese
Do not update the OS with just the security patches... Jul 18, 2009

Installing Trados Freelance and now Studio 2009 in 64-bit Windows systems (Vista or Windows 7) should not be a problem in a updated and well maintained computer: Windows with incorrect software desinstallations, just mandatory security updates and no DotNET Framework service packs applied etc. will be prone to problems.

Someone complained to me that Trados installation process "spent a long time downloading components" and, after that, "Trados showed an error message". I checked it and Trados did absolutely nothing: that person's system had probably not been seeing Windows Update for a long time, and Vista 64 was downloading all "DotNET" components that were missing. The error message probably was due to an incorrect, out of sequence update, and the error messages were from Windows, not Trados.

I have been running Trados 2007 and now Studio 2009 on my Vista and Windows 7 64-bit PCs without problems, except for "MultiTerm Convert" that really does not work. For that I have MTerm installed in a VirtualPC Windows XP.

Trados users should visit Windows Update often and check all updates for download and installation, specially DotNET updates and service packs (and Trados service packs, of course).

Rgds

Edric


[Edited at 2009-07-18 15:04 GMT]


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kissv
Local time: 06:19
Installation complete but it doesn't run Jul 22, 2009

My problem is beyond what is written and discussed in this topic. However, there might be someone who can still help me.

I've installed Trados 2007 and MultiTerm on Vista 64-bit. Everything went okay up to the point where I wanted to run MultiTerm. It says the followings:

Invalid Class String (MultiTermiX.Application)(Code: 0x800401f3). This topic is discussed here: http://urd.proz.com/forum/sdl_trados_support/114664-how_to_re_install_multiterm_2007.html

The problem is there is no solution in that topic except for someone contacted someone to help him out in private.

What might be the problem? Does anyone have any idea?

Thanks in advance for any help provided.


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Eric Bullington  Identity Verified
Local time: 00:19
French to English
+ ...
Incredible find. Thank you! Sep 27, 2009

Thanks so much to kivech for his simple directions. I just used these guidelines to finally get MultiTerm 2007 working on my Vista 64-bit laptop. This solution is not obvious. However, it is so simple to implement that I can't help but wonder if Trados is intentionally concealing it in order to sell the Trados 2009 upgrade to users with a 64-bit OS. Of course, from what I've read on these forums, the upgrade doesn't run on many 64-bit systems either.

If you have Windows Vista 64-bit and have been using Trados without MultiTerm, then try these simple steps out. Using kivech's instructions, I quickly discovered that the setup file needed to install MultiTerm had been sitting in a temp file on my computer this entire time (over 6 months). All I needed to do was find it and click on it.

Thanks again to kivech for this wonderful discovery!


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Andreas Nieckele  Identity Verified
Brazil
Local time: 02:19
English to Portuguese
GREAT! Oct 22, 2009

I want to bump this excellent tip. I can't believe this incredibly simple solution is not more widespread. All you ever hear is that "Multiterm is not compatible with 64-bit systems". Yet it is fully compatible, just the silly installer that is not. More people should know about this!

Thanks kivech!


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Edward edbradburn
Germany
Local time: 06:19
German to English
+ ...
Great tip! Nov 4, 2009

Just followed your instructions to install MultiTerm on a fresh copy of Windows 7.

Same deal: TRADOS 2007 installs no problem, MultiTerm 2007 chokes on "start.exe".

Note: you might be able to avoid the Control Panel malarkey under Vista/Windows 7 simply by choosing a different unpack directory where you do normally have read rights (my installer allowed me to do this) . Just unpack to e.g. C:\\temp or something, if you find that easier.

[Edited at 2009-11-04 14:35 GMT]

[Edited at 2009-11-04 15:01 GMT]


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Pilar Campos  Identity Verified
Spain
Local time: 06:19
Member (2005)
English to Spanish
+ ...
Wonderful! Nov 6, 2009

Thanks so much for your help!!

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Alena Wellink  Identity Verified
Netherlands
Local time: 06:19
Member (2009)
Dutch to Czech
+ ...
thx Nov 23, 2009

Thx alot for your help.

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Mariluz Chamorro Cuervo  Identity Verified
Spain
Local time: 06:19
Member (2008)
Spanish to English
+ ...
OUTSTANDING HELP Mar 13, 2010

A million thanks Marc, it works perfect with Windows 7, 64 bits. Wow, you saved me a lot of trouble.

[Edited at 2010-03-13 19:07 GMT]


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Catherine Haas  Identity Verified
France
Local time: 06:19
Fantastisch! Mar 30, 2010

Thanks a lot for your help! It's great. I could install MultiTerm on Windows 7.

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Rafael Delfin
English to Spanish
Muchas gracias Apr 3, 2010

Grazie mille Marc, you saved the day here.

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