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Message: The contents of this files cannot be unpacked...
Thread poster: SCI-DE
SCI-DE
Germany
Local time: 20:35
Member (2006)
German to Spanish
+ ...
Jan 8, 2009

Hello,

could someone please tell me, what is causing the following message:

"The contents of this files cannot be unpacked. The executable
you are attempting to run has been corrupted, please obtain anothe copy of the file,
verify its integrity, and try again."

I decide to update my SDL Trados Version 2007, so I bought the update patch,
and after downloading it I got the aforementioned message.

I tried from to different computers, but the result was the same.

I´ll appreciate your help!

Thanks!

Ramón


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SDL Community  Identity Verified
United Kingdom
Local time: 20:35
English
Try these... Jan 8, 2009

Hello Ramón,

It seems that your file has not downloaded properly. Please try the following to fix this error:

1. Delete your temporary internet files via Tools / Internet Options

2. Login to your online SDL account, go to My Downloads, select your download then select the "Alternative download via FTP" link.

3. Please check that your firewall or anti-virus software is not preventing the download process.

4. Also, please allow https://oos.sdl.com as a trusted site in Internet options, to do this please do the following:

1. Open Internet Explorer
2. Go to Tools / Internet Options
3. Select the Security Tab and then select the Trusted Sites Icon
4. Select the "Sites" button
5. Add https://oos.sdl.com to the list

I hope this helps.

Many Thanks,

Gareth Powell
SDL Support Team

[Edited at 2009-01-08 15:47 GMT]


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SCI-DE
Germany
Local time: 20:35
Member (2006)
German to Spanish
+ ...
TOPIC STARTER
Thanks! Jan 8, 2009

Hello Gareth,

thanks for answering!
I´ll follow your instructions.

Best Regards,

Ramón


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