Hi again, Chantal,
I have checked the style and formatting of the files and they do contain some very weird font types and styles. I didn't realise the problem in Trados was due to this.
Strictly speaking, this is not a Trados problem, but a Word problem related to the source document.
Do you normally change the style and fonts completely in that case? I know how to do it, but it seems quite a lot of work.
It depends, but generally the answer is yes... and if you change the styles to match the (manual) formatting in the document, it shouldn't be that bad.
Anyway, in a particular text I had a paragraph which contained several sentences in the same font. When I used Trados, there was one sentence that took the same font, another one that took the bold and smaller font and yet another that took the small capital. Can you explain that?
Not without seeing the document, I'm afraid...
About the other problem: I work with operating system Win XP, with 512 MB of RAM, Office XP. Build version 247 for Trados 5.5 and Build version 310 for Trados 6.0.
You forgot the Word version...
Also, using T5.5 and T6.0 on the same machine is no problem in principle, but...
- Do you register the version you want to use, every time you use it?
- Do you use the correct template (trados5.dot or trados6.dot)?
Sometimes the error occurs once every 2 or 3 hours, and sometimes every 10 minutes. Then I really have to restart my computer, because my hard disk keeps working on something (???)
Can you have a look at the Task Manager and check which process is most active then? (In the XP Task Manager, go to the Processes tab and sort by the column "CPU usage". Which are the three top processes shown there?)
and even if I only restart Trados, the problem persists. Sometimes even Trados itself is blocked and returns an error, but that doesn't happen so often.
Another thing you may want to try is to re-create your normal.dot template. This is the template where Word stores all default settings, etc. - make sure Word is closed, rename it to something like "normal_old.dot" and restart Word. Word will automatically re-create a new one; if required, you can copy styles or autotext entries from the old template. But it's a good idea to test the new template without changes first.
Best regards, Ralf