ProZ.com global directory of translation services
 The translation workplace
Ideas

 
User
Thread poster: Waleed Mohamed
Problem activating SDL Trados Translation Studio 2009- Please help!

Waleed Mohamed  Identity Verified
Egypt
Local time: 10:02
English to Arabic
+ ...
Feb 13, 2011

I receive the error message [ Could not contact activation server (Error code 50041)] and sometimes I receive the error message [ The activation of the fulfillment is denied by the activation policy because fulfill count exceeded the seat count # 7290-5816 (Error code 50040)].

I had to reinstall my Windows XP Professional, and now I installed my Trados Studio 2009 but cannot re-activate it.

I went to the license manager, but the option "return license" is not active. I also made sure that no firewall preventing contacting servers.

Please help!

Thanks

Waleed


Direct link Reply with quote
 

Natalie  Identity Verified
Poland
Local time: 09:02
Member (2002)
English to Russian
+ ...

Moderator of this forum
You need to contact SDL support Feb 13, 2011

Hi Waleed,

Looks like you haven't returned the license before reinstalling Windows. You will be unable to re-activate Studio without SDL support.

Natalia


Direct link Reply with quote
 

Waleed Mohamed  Identity Verified
Egypt
Local time: 10:02
English to Arabic
+ ...
TOPIC STARTER
Free support? Feb 13, 2011


Natalie wrote:

Hi Waleed,

Looks like you haven't returned the license before reinstalling Windows. You will be unable to re-activate Studio without SDL support.

Natalia


Thanks Natalia for your response!

Do they offer free support or do I have to buy a support plan?

Best regards

Waleed


Direct link Reply with quote
 

SDL Support  Identity Verified
Local time: 09:02
English
Free support for Licensing and Installation problems Feb 14, 2011


Waleed Mohamed wrote:
Do they offer free support or do I have to buy a support plan?


Dear Waleed,

We offer free support for all Licensing and Installation problems via our online Solution Finders: http://kb.sdl.com/index.aspx?t=sf.

If you have already tried the suggestions in KB article # 2298 Troubleshooting common errors during license activation (http://kb.sdl.com/article.aspx?article=2298&p=1), I would suggest you follow this path:
- Licensing Problems
- My software runs in demo mode only, or Activation/Licensing does not work.
- Activation Code
- I receive an error during activation.
- My firewall settings are correct.
- This kind of software is turned off. I still get an error when I try to activate my software.

The form will log a case in our Support system and a Support Engineer will deal with your request as soon as possible.

Best regards,
Judith


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Natalie[Call to this topic]
Myron Netchypor[Call to this topic]
Marco Ramón[Call to this topic]
Maya Gorgoshidze[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

Problem activating SDL Trados Translation Studio 2009- Please help!







memoQ translator pro
Kilgray's memoQ is the world's fastest developing integrated localization & translation environment rendering you more productive and efficient.

With our advanced file filters, unlimited language and advanced file support, memoQ translator pro has been designed for translators and reviewers who work on their own, with other translators or in team-based translation projects.

More info »
Fluency Translation Suite
Come see the Fluency Difference and SAVE

The most affordable and easy to learn translation tool! Start and finish your translations faster than ever with Fluency Translation Suite 2013. TMs, Terminology, and Online Resources are fully integrated and only a click away. Download a free trial today

More info »