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Word will not open
Thread poster: Kathryn McFarland

Kathryn McFarland
Spanish to English
+ ...
Apr 20, 2004

Help! When I try to open Word 2000 the initial blue box comes up and then the grey outline, but no toolbars or blank page. I suspect this has something to do with TRADOS 5 freelance. I have checked the templates but these seem to be in the right place. Does anyone have any ideas? - they would be greatly appreciated.

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Ralf Lemster  Identity Verified
Germany
Local time: 06:29
English to German
+ ...
Normal.dot? Apr 21, 2004

Hi Kathryn,
Help! When I try to open Word 2000 the initial blue box comes up and then the grey outline, but no toolbars or blank page.

Have you tried opening Word by double-clicking on winword.exe?

I suspect this has something to do with TRADOS 5 freelance.

...why?

I have checked the templates but these seem to be in the right place. Does anyone have any ideas? - they would be greatly appreciated.

Try renaming your normal.dot template (the generic Word template) into something like normal.old, thus forcing Word to re-create it.

HTH, Ralf


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Jerzy Czopik  Identity Verified
Germany
Local time: 06:29
Member (2003)
Polish to German
+ ...
In case you played with footnotes and Trados Apr 21, 2004

please read this article:
http://support.trados.com/view.asp?cntID=762

HTH
Kind regards
Jerzy


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Kathryn McFarland
Spanish to English
+ ...
TOPIC STARTER
Thanks Ralf Apr 21, 2004

Thanks very much for the ideas. Unfortunately Word still refuses to open. I´m going to take my computer to an expert tomorrow.
Thanks again,
Kathryn
Ralf Lemster wrote:

Hi Kathryn,
Help! When I try to open Word 2000 the initial blue box comes up and then the grey outline, but no toolbars or blank page.

Have you tried opening Word by double-clicking on winword.exe?

I suspect this has something to do with TRADOS 5 freelance.

...why?

I have checked the templates but these seem to be in the right place. Does anyone have any ideas? - they would be greatly appreciated.

Try renaming your normal.dot template (the generic Word template) into something like normal.old, thus forcing Word to re-create it.

HTH, Ralf


Direct link Reply with quote
 

Kathryn McFarland
Spanish to English
+ ...
TOPIC STARTER
Thanks Jerzy Apr 21, 2004

Thanks for you help. I read the article and did what it suggested, but to no avail. Will take the computer to a fix-it man tomorrow.
Thanks again,
Kathryn
Jerzy Czopik wrote:

please read this article:
http://support.trados.com/view.asp?cntID=762

HTH
Kind regards
Jerzy


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