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TRADOS 6.5 error: "TW4Win.exe has encountered a problem and needs to close"
Thread poster: Barbara Østergaard

Barbara Østergaard
Denmark
Local time: 13:40
Member
English to Danish
+ ...
Aug 3, 2004

I have just received my TRADOS order and am now working my way through the tutorials. However, when I try to open Translator's Workbench I receive the following message: "TW4Win.exe has encountered a problem and needs to close. We are sorry for the inconvenience." I have tried to uninstall and then reinstall both TRADOS and MultiTerm but the problem remains.

Can anybody tell me what the problem is?

TIA!

Regards,
Barbara

[Subject edited by staff or moderator 2004-08-03 12:09]

[Subject edited by staff or moderator 2004-08-03 12:10]


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Jerzy Czopik  Identity Verified
Germany
Local time: 13:40
Member (2003)
Polish to German
+ ...
It would be very kind, if you possibly could precise your problem Aug 3, 2004

What version of WB? What are you opening? Or are you just starting the Workbench and it crashes?
In such case I would necessarily contact Trados support in your country.
What OS are you using?
These are important data about a patient, if we have o make remote diagnostic here. Without knowing, if we have to deal with a cat or dog we possibli kill the horse

Regards
Jerzy


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Barbara Østergaard
Denmark
Local time: 13:40
Member
English to Danish
+ ...
TOPIC STARTER
Version, etc. Aug 3, 2004

Jerzy Czopik wrote:

What version of WB? What are you opening? Or are you just starting the Workbench and it crashes?


The version is TRADOS 6.5 Freelance and the Workbench crashes when I try to open it. It seems that it crashes in connection with the "checking user permissions" process.

I have already contacted TRADOS Support but have not yet received their reply.

Thanks again!


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Jerzy Czopik  Identity Verified
Germany
Local time: 13:40
Member (2003)
Polish to German
+ ...
I assume it is a freelance version Aug 3, 2004

Do you have any TM in your PC?
If yes, what when you double click on the TM symbol in Explorer?

OTOH, do you have all system patches for your OS? What type of OS do you use. Until now I have not heard about such problems under Windows 2k/XP.

Do you know Trados support online? Here ist the link:
http://support.trados.com


Regards
Jerzy

[Edited at 2004-08-03 12:14]


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Jerzy Czopik  Identity Verified
Germany
Local time: 13:40
Member (2003)
Polish to German
+ ...
It seems to be an issue of Windows more then of Trados Aug 3, 2004

Check the compatibility of WB 6.5 and your OS.
Maybe you need to register your Trados application in the registry - use "Register TRADOS 6.5 Freelance" from Trados Freelance program group.

With your error message I could not find any information in the Trados support database.

Regards
Jerzy


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jmadsen  Identity Verified
Local time: 13:40
Windows problem Aug 3, 2004

I agree with Jerzy that this is a Windows problem and not a Trados problem.
I Googled for "TW4Win.exe has encountered a problem and needs to close" and got nothing, but when I tried "has encountered a problem and needs to close", it gave 6,300 results with different program names in front of the string.

Regards,
Jørgen


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Fernando Toledo  Identity Verified
Germany
Local time: 13:40
German to Spanish
A possibility Aug 3, 2004

Close WB and search for: ~TRADOS6.dot

If you find it, delete it.

If not...well the problem is other


Good Luck

Toledo

[Edited at 2004-08-03 13:27]


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Terejimenez  Identity Verified
Local time: 06:40
English to Spanish
+ ...
How do I check the compatibility of WB and my OS ? Apr 15, 2007

Dear Jersy,

I installed and have been trying to run the SDL TRADOS 2007 trial version without success.
When I try to open the Workbench, the Winalign or TagEditor I get the " the system has encountered a problem and needs to be closed" error.
AppName: tw4win.exe AppVer: 8.0.0.820 ModName: msvcr80.dll
ModVer: 8.0.50727.163 Offset: 00017595

I renamed the Trados registry as suggested in another forum, deleted the .: trados6.dot , restarted my PC, installed the software again but keep getting the same error.

Could you please tell me How do I check the compatibility with my OS ?
Thanks a lot for your help,
Tere


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Berlingua
United Kingdom
Local time: 12:40
English to German
Keep calm and keep on translating Aug 3, 2012

I'm getting the same error message but only once I start working in TagEditor, i.e. with WB already running. Having no clue as to how to fix it I eventually just dragged the message out of the way and carried on working. Encountered no further problems.

I'd still like to know how to fix it though.

Workbench 8.2.0.835 - (Build 835)
Part of SDL Trados 2007

[Edited at 2012-08-03 11:48 GMT]


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