| Pages in topic: < [1 2] | Insufficient privileges - Error 108 Thread poster: Marco Oberto
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Helen Moss 
United Kingdom
Local time: 15:11
Member
French to English
| No Support Contract | Oct 17, 2014 |
Thanks for the reply Paul, but I cannot see how to log a support case without a support contract. I have used the Solution Finder, but the site frustratingly puts me in a loop of consulting articles and then I end up going round in circles. How do I get to talk to someone or get support on this issue without taking out a support contract? Thanks in advance!
[Edited at 2014-10-17 13:32 GMT]
| | | | | Using the Solution Finder | Oct 17, 2014 |
Hi Helen,
Try this. Go to the Knowledgebase;
http://kb.sdl.com
Then go to the tab called Solution Finder ( or just go here http://kb.sdl.com/?cid=23&tab=sf ) and now go here;
Licensing Problems
- I use SDL Trados Studio / SDL Passsolo - 2011 or 2014
-- I receive... See more Hi Helen,
Try this. Go to the Knowledgebase;
http://kb.sdl.com
Then go to the tab called Solution Finder ( or just go here http://kb.sdl.com/?cid=23&tab=sf ) and now go here;
Licensing Problems
- I use SDL Trados Studio / SDL Passsolo - 2011 or 2014
-- I receive an error message when (de-)activating my software
--- I have a Single User License
---- None of the provided solutions worked, or are relevant for me (if they didn’t!)
Follow the route for your problem and if there is no answer that helps by the time you get to the end you'll be presented with a form to contact support. Complete all the fields in the form making sure your email address is entered correctly or nobody will be able to get back in touch with you.
Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form.
Regards
Paul ▲ Collapse
| | | | Helen Moss
United Kingdom
Local time: 15:11
Member
French to English
| Licensing Diagnostic Tool not working | Oct 17, 2014 |
Hi Paul
Thanks very much for your reply. I have now hit another problem - holding Control and pressing F10 does not give me the diagnostic tool. I don't know what I might be doing wrong - any ideas?
Thanks
Helen
| | | | | Not sure why... | Oct 17, 2014 |
... you're trying to use this tool Helen. I think you have a Single User Activation Code as opposed to needing to use the Licensing Server Toolkit. Did you log a support ticket?
Regards
Paul
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Helen Moss
United Kingdom
Local time: 15:11
Member
French to English
| As instructed | Oct 17, 2014 |
Hi Paul
When I go to 'None of the provided solutions worked or are relevant for me' in order to access the support form, the article begins:
First, run the Licensing Diagnostics Tool on your machine, as explained in KB article #4821.
I cannot do this. So are you saying that I can log a support ticket without this step?
Thanks
Helen
| | | | | Ok - I see this seems to be left there... | Oct 17, 2014 |
... from the steps for the network license. Our fault!
But yes, you can log a case without doing this anyway. Good to see someone following the instructions so diligently... bad to see we didn't make it easy!!
Regards
Paul
| | | | Helen Moss
United Kingdom
Local time: 15:11
Member
French to English
for all your help. I logged the support ticket. Fingers crossed you can help asap! Have a good weekend.
Helen
| | | | Samuel Murray
Netherlands
Local time: 16:11
Member (2006)
English to Afrikaans
+ ...
| Can anyone confirm if this works? | Oct 24, 2014 |
LuVindeMaclean wrote:
So the license server company (Nalpeiron) has created a patch to install, you can find it here...
The link Vinde gave redirects to this:
http://www.updatemyservice.com/
It looks a bit fishy... can anyone confirm if this patch is safe?
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Hi Samuel,
We ship the updated service with Studio 2014 + Latest CU so nobody should need to do this. For 2011 we have two solutions. This one:
http://kb.sdl.com/kb/article?ArticleId=4497
or alternatively this one:
1. Goto: C:\Windows\SysWOW64\ - select and rename: nlssrv32.exe to nlssrv32.old
2. Goto: C:\Windows\SysWOW64\ - - select... See more Hi Samuel,
We ship the updated service with Studio 2014 + Latest CU so nobody should need to do this. For 2011 we have two solutions. This one:
http://kb.sdl.com/kb/article?ArticleId=4497
or alternatively this one:
1. Goto: C:\Windows\SysWOW64\ - select and rename: nlssrv32.exe to nlssrv32.old
2. Goto: C:\Windows\SysWOW64\ - - select and rename: nalserv.exe to nalserv.old
3. Now download and install the latest Studio CU from: http://kb.sdl.com/kb/article?ArticleId=5093
We checked their KB for this problem and the article they used to update for this now links to exactly the same link as the one you provided. So it appears to be genuine and you could apply this server fix if you like.
Regards
Paul ▲ Collapse
| | | | Rita Maia
Portugal
Local time: 15:11
English to Portuguese
+ ...
| "Insufficient privileges - Error 108" + Error 1722 - The RPC server is unavailable | Jun 17, 2015 |
Hi everyone,
I'm having the same problem: can't open SDL Trados Studio 2011 (message: Insufficient privileges - Error 108).
I have tried the following steps (mentioned here: http://kb.sdl.com/kb/?ArticleId=4497#tab:homeTab:crumb:7:artId:4497 ) but couldn't move past #7:
1. Click Start > Run...
2. Type: services.msc
... See more Hi everyone,
I'm having the same problem: can't open SDL Trados Studio 2011 (message: Insufficient privileges - Error 108).
I have tried the following steps (mentioned here: http://kb.sdl.com/kb/?ArticleId=4497#tab:homeTab:crumb:7:artId:4497 ) but couldn't move past #7:
1. Click Start > Run...
2. Type: services.msc
3. The Services dialog will open.
4. Scroll in the list to:
Nalpeiron Licensing Service
Nalpeiron Control Service
5. Right-click on Nalpeiron Control Service and select Properties.
6. In the Properties dialog box, switch the Start Up Type option to Automatic.
7. Click Apply and OK to confirm the changes.
8. Right-click on the service name again and choose Start.
9. Repeat step 5 to 8 with the service Nalpeiron Licesing Service.
10. Close the Service dialog and start Studio again.
When I try to get Nalpeiron Licensing Service or Nalpeiron Control Service to run/start I get this message: "Error: 1722 - The RPC server is unavailable."
Can anyone help, please?
Thank you. ▲ Collapse
| | | | | Passolo Essential 2011, error 108 and 65. | Nov 27, 2015 |
Hi,
I have a similar problem with Passolo Essential 2011 (Nov. 2014 version) on Windows 7 Professional.
First I get error 108 - insufficient privileges, and then, when I follow the instructions to run the application as an administrator, I get "Service missing or version not current - 65". My license has not been activated yet, and it stands as 'available' on my account, but I still get the screen with these errors and "deactivate" button.
Can it be solved... See more Hi,
I have a similar problem with Passolo Essential 2011 (Nov. 2014 version) on Windows 7 Professional.
First I get error 108 - insufficient privileges, and then, when I follow the instructions to run the application as an administrator, I get "Service missing or version not current - 65". My license has not been activated yet, and it stands as 'available' on my account, but I still get the screen with these errors and "deactivate" button.
Can it be solved for Passolo in a similar fashion? Unfortunately, there is nothing in the knowledge base concerning these errors with Passolo.
Regards,
Marcin ▲ Collapse
| | | | SDL_Steve
United Kingdom
Local time: 15:11
English to Arabic
| Insufficient Privileges | Nov 30, 2015 |
Hi Rita Hi Marcin,
I am presuming you have followed the previous instruction to no avail.
So that we can help further- could you please provide the last order numbers on your SDL account please.
This way I can confirm license version and the next steps.
Kr
Steve
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Fang Tan
China
Local time: 22:11
English to Chinese
+ ...
Dear All,
thank you for the above reports on your experience in dealing with the Error 108. I also encountered this problem when I reinstalled my Windows 10 system a few days ago, and the registry information of my SDL Trados 2011 went lost. Luckily enlightened by your posts, I figured out a simple fix.
The 108 error is obviously caused by the too advanced system environment. (Above Win 7, I suppose.) So I configured the prog link to run the program in compatibility mo... See more Dear All,
thank you for the above reports on your experience in dealing with the Error 108. I also encountered this problem when I reinstalled my Windows 10 system a few days ago, and the registry information of my SDL Trados 2011 went lost. Luckily enlightened by your posts, I figured out a simple fix.
The 108 error is obviously caused by the too advanced system environment. (Above Win 7, I suppose.) So I configured the prog link to run the program in compatibility mode. To do this, you only need to right click the SDL Trados Studio icon, choose property, go to the compatibility tab, and tick the "run the program in compatibility mode". Under this check box, there are different systems to choose from. I thought any version of the Windows XP would be fine, so I chose Window XP (Service Pack 3), and it worked!!
Hope this method will help most of you solve the problem.
Fang ▲ Collapse
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