SDL My Account Login does not work Thread poster: J Gallagher (X)
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J Gallagher (X) 
Finland
Local time: 19:52
English to Finnish
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Thought I had perhaps forgotten my password, but when I requested a change for the password, I also got the same error message:
An error has occurred
An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page.
OOS homepage
However, I got the normal emails about Password Updated and Password Reset. When I entered the new password, I got the same message as above.
Somethi... See more Thought I had perhaps forgotten my password, but when I requested a change for the password, I also got the same error message:
An error has occurred
An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page.
OOS homepage
However, I got the normal emails about Password Updated and Password Reset. When I entered the new password, I got the same message as above.
Something funny on SDL server or in my Mozilla settings? I actually tried the same on another laptop with IE, both with my personal credentials (I have Studio 2011) and with the credentials of the company I work for (they have Studio 2014), same error message. ▲ Collapse
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Florian Betz
Germany
Local time: 18:52
English to German
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| glad I'm not the only one | Aug 31, 2014 |
Same thing here.
I assume there's some internal problem on their end, probably the server or module that is supposed to check whether a login/password is valid isn't doing its job at the moment, or maybe the admins figured they could get away with some maintenance work on a Sunday..
[Edited at 2014-08-31 12:43 GMT]
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I did not forget my password and don't want to change it, so did not go the password reset route.
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J Gallagher (X)
Finland
Local time: 19:52
English to Finnish
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TOPIC STARTER | Reported to SDL | Aug 31, 2014 |
Thanks for the confirmation. Since others are experiencing the same, uploaded a message to SDL. Hopefully someone will react on Monday.
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Fei Ge
United States
Local time: 12:52
Member (2012)
Chinese to English
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me too! it won't even let me buy their software. and my old Trados Studio 2011 is saying my old activation key isn't working so I can't use Studio 2011 right now, and it's driving me a little bit nuts because I'm new to the program as it is, and find it to be extremely awesome and almost refuse to do hand translations now that Trados is in my life!!! deadlines to meet this week tho...
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| Same thing has happened to me! | Aug 31, 2014 |
Glad to hear I am not the only one (problems with both licence and password)...it is driving me mad. Sent a msg to SDL too.
Cross fingers
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elderdk
South Korea
Local time: 01:52
English to Korean
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| No sign of any resolution yet | Aug 31, 2014 |
It's been now longer than 24 hours, as far as I can tell, since their system started to refuse users from logging in. No official word from SDL explaining the situation. I hope this isn't a regular thing with SDL.
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| An email has been sent to support to inform them of the error. Please try reloading / refreshing th | Sep 1, 2014 |
I also get this message today when I re-istall my computer. As usual, If I install trados 2011 on my laptop. I do not need to return license when re-installing windows 7. But today, when I do like that, I cannot reach my SDL account to take Activation Code. I cannot access my account with the message " An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page."
Who can help me? This error is caused by SDL company?
Best reg... See more I also get this message today when I re-istall my computer. As usual, If I install trados 2011 on my laptop. I do not need to return license when re-installing windows 7. But today, when I do like that, I cannot reach my SDL account to take Activation Code. I cannot access my account with the message " An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page."
Who can help me? This error is caused by SDL company?
Best regards ▲ Collapse
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| It is working again | Sep 1, 2014 |
Just tried it. The login does work again.
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J Gallagher (X)
Finland
Local time: 19:52
English to Finnish
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TOPIC STARTER | Thanks Siegfried | Sep 1, 2014 |
Works here too - after I reset the password again, that is, the site had apparently not registered the new password I tried to change to last night.
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| Can login now | Sep 1, 2014 |
Hi,
can login now but still cannot use Trados; keep getting the "Could not contact activation server (Error code 0)" msg.
Francesca
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| It works now. | Sep 1, 2014 |
It is ok now. I can login and activate my license.
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Thank goodness it's all back to normal
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artesanapy
Paraguay
Local time: 12:52
English to Spanish
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| I can't login SDL My account. It is happening in every where? :(( | Sep 29, 2015 |
Francesca Casanova wrote: Thank goodness it's all back to normal
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| What happens? | Sep 29, 2015 |
Hi artesanapy,
I have checked the login and it seems ok. It would help if you could give us some kind of clue about what you are seeing?
Regards
Paul
SDL Community Support
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