I'am translating a Word file in XP using Trados 6.5.5. This file has a special customer template that I don't have, but it doesn't prevent me from seeing the file with all its styles and layout correctly although I don't have all the corresponding fonts.
Probably not - Word uses proxy fonts for those which are not installed.
When I clean the file with TW, the cleaned file has the "Normal" template and most of the styles are not displayed correctly, the fonts are converted. Is it normal Trados behavior?
Not really - it's normal Word behaviour...
Given that the cleanup process involves storing the file as RTF and re-storing it as .doc, Word is unable to retrieve the proper formatting without the template.
Should I worry that the customer gets a wrong file or do they just have to reapply the template for it to be correctly formatted?
Theoretically, this should work - but you're not able to identify any formatting problems.
Can I avoid this template issue by asking the customer for it?
The template name displayed in the original text shows the whole access path, is it a problem?
Word cannot find the template (with or without the path), and hence uses normal.dot.