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Claim of no licenses when trying to buy group offer
Thread poster: Pia Maljanen
Pia Maljanen
Pia Maljanen  Identity Verified
Finland
Local time: 10:33
Finnish to English
+ ...
Dec 17, 2014

I have participated in the group offer to upgrade from SDL Trados Studio 2011 Freelance Plus to 2014 Freelance Plus. When I click Proceed to checkout I get the following error message "Sorry, we had to remove 'Upgrade from SDL Trados Studio 2011 Freelance Plus to SDL Trados Studio 2014 Freelance Plus' from your cart as you do not have the licenses to upgrade." According to my SDL Account however I do have a license for 2014 Freelance Plus. What is wrong and how can I complete the purchase?
 
SDL SteveBarlow
SDL SteveBarlow
Confirm Account Dec 18, 2014

Hi Pia,

Please check that they account you are using to place the order deffinetely has your 2011 license on and is not a duplicate account.

You can check this by logging into your account with the email address you are using on the Proz form at the following link -

http://bit.ly/12hrVRl

then select the "Licenses" section to check you definitely have Studio 2011 F... See more
Hi Pia,

Please check that they account you are using to place the order deffinetely has your 2011 license on and is not a duplicate account.

You can check this by logging into your account with the email address you are using on the Proz form at the following link -

http://bit.ly/12hrVRl

then select the "Licenses" section to check you definitely have Studio 2011 Freelance Plus against this account/email address.

If this is all ok, please make sure you are selecting the Studio 2011 Freelance PLUS to Studio 2014 Freelance PLUS upgrade.

Hope this helps, please let me know if you still have trouble. Feel free to get in contact via our live chat service to discuss your account details more privately.

you can access this service at the following link -

http://bit.ly/1DQ64Br

Kind Regards,

Steven Barlow

SDL Customer Experience Executive

[Edited at 2014-12-18 09:08 GMT] ▲ Collapse
 
Pia Maljanen
Pia Maljanen  Identity Verified
Finland
Local time: 10:33
Finnish to English
+ ...
TOPIC STARTER
Issue solved Dec 18, 2014

Issue has been solved
 


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Claim of no licenses when trying to buy group offer







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