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Trados 5.5 Freelance and Windows XP, dongle not recognized
Thread poster: Rufino Pérez De La Sierra

Rufino Pérez De La Sierra  Identity Verified
Canada
Local time: 05:13
English to Spanish
+ ...
Mar 7, 2005

I am installing stuff in the new PC, Sony Vaio, Windows XP, Trados 5.5 Freelance installed with no problems, but dongle is not being recognized. Any help will be greatly appreciated.

Thanks!

Rufino


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Ralf Lemster  Identity Verified
Germany
Local time: 10:13
English to German
+ ...
Dongle driver? Mar 7, 2005

Hi Rufino,
You may need to separately install the dongle drivers - see this article from the Trados KB.

HTH, Ralf


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Rufino Pérez De La Sierra  Identity Verified
Canada
Local time: 05:13
English to Spanish
+ ...
TOPIC STARTER
Thanks Ralf...but Mar 7, 2005

I downloaded the driver recomended in the article you mention above, but now if I plug the dongle the computer crashes and reboots....

Please help me!!!! Any advice will be welcome.

Thanks

Rufino


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Ralf Lemster  Identity Verified
Germany
Local time: 10:13
English to German
+ ...
Download or installation? Mar 7, 2005

Hi again,
I downloaded the driver recomended in the article you mention above,

Did you just download it, or did you also install it?


but now if I plug the dongle the computer crashes and reboots....

Any error message?
Which version of XP are you using - any service packs installed? USB or parallel dongle?

Cheers, Ralf


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Rufino Pérez De La Sierra  Identity Verified
Canada
Local time: 05:13
English to Spanish
+ ...
TOPIC STARTER
Windows XP Home edition Mar 7, 2005

Thanks Ralf!

I am using Windows XP home edition, I have not installed any Service Packs, and it is a USB dongle.

When I open Trados WB I get a message saying that as long as no WB dongle is installed, it will only run in demo mode.

And if I plug the dongle, I don't get any messages, the computer just reboots...

Thanks again

Oooops! Forgot to say that I downloaded and installed the driver.

[Edited at 2005-03-07 14:13]


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Ralf Lemster  Identity Verified
Germany
Local time: 10:13
English to German
+ ...
General USB problem? Mar 7, 2005

Hi again.

I am using Windows XP home edition, I have not installed any Service Packs, and it is a USB dongle.

Can you insert other USB devices?

When I open Trados WB I get a message saying that as long as no WB dongle is installed, it will only run in demo mode.

Not a surprise, as the dongle isn't there.

I'm a bit lost, as even a defective USB device shouldn't trigger a reboot...

Sorry - Ralf

[Edited at 2005-03-07 14:12]


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Rufino Pérez De La Sierra  Identity Verified
Canada
Local time: 05:13
English to Spanish
+ ...
TOPIC STARTER
No need to be sorry Mar 7, 2005

Thanks Ralf!

I just tested other USB device, a camara, and it works fine.

Could you tell me who or hot to contact someone at Trados for tech support?

Thanks again!

Rufino


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Ralf Lemster  Identity Verified
Germany
Local time: 10:13
English to German
+ ...
TranslationZone Mar 7, 2005

Hi again,
Could you tell me who or hot to contact someone at Trados for tech support?

Go to TranslationZone, and submit a message there.

Good luck, Ralf


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