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Message error whilst re-installing Trados
Thread poster: Estefanía González

Estefanía González  Identity Verified
United Kingdom
Local time: 20:20
Member
English to Spanish
+ ...
Jun 17, 2005

Hi,

I bought Trados 6.5 Freelance with Multiterm over ProZ with a couple of months ago. The program was initially installed without any problem.

I had to re-install MS Office in my laptop a couple of days ago, and once I was done with it, Workbench had disappeared from my programs.

When I tried to re-install it, I received an error message, I tried to repair the application, but it didn't work.

Nevertheless, in spite of the error message Workbench is installed but not properly, for instance, in Multiterm, under Terminology provider, I have Multiterm 5 and not Multiterm IX.


As a further detail, in January I installed the demo version to test the CAT.

Apparently, something is wrong with this, for instance, the user ID for Workbench, is the one I created for the demo, and not for the full package.

Can you please advise how to re-install the program properly, and how to un-install any traces of the demo?

Thanks in advance.

Estefanía


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Fernando Toledo  Identity Verified
Germany
Local time: 21:20
Member (2005)
German to Spanish
I think it is just a path problem Jun 17, 2005

Search for Trados6.dot and paste it into the folder Templates in your Word tree.

Or Open Word go to "Herramientas/plantillas y complemetos" (my Word is spanish) and localize the template. Same thing with Multiterm.dot

Chau

Toledo


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Hynek Palatin  Identity Verified
Czech Republic
Local time: 21:20
Member (2003)
English to Czech
+ ...
Reinstall Jun 17, 2005

What was the error message?

I recommend uninstalling all versions from your computer (Start - Control panel - Add/Remove programs) and installing the last version again. If you downloaded it in a zip file, make sure you unzip it properly with subfolders. Do *not* use the internal Windows unpacker for this.


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Estefanía González  Identity Verified
United Kingdom
Local time: 20:20
Member
English to Spanish
+ ...
TOPIC STARTER
Fatal execution engine error Jun 19, 2005

Hi again,

I have uninstalled the program and reinstalled it.

However, I get the same error message: "fatal execution engine error".

The thing is that I cannot register Trados in my laptop.
The problem is not the license, since I have got the license file and this has been verified in Workbench license manager.

I am really clueless

Thanks in advance,

Estefanía


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Ralf Lemster  Identity Verified
Germany
Local time: 21:20
English to German
+ ...
More details, please Jun 19, 2005

Hi Estafanía,
Where and when exactly do you get that error message?
Which operating system do you use on your laptop?

Thanks, Ralf


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Estefanía González  Identity Verified
United Kingdom
Local time: 20:20
Member
English to Spanish
+ ...
TOPIC STARTER
Windows XP Jun 19, 2005

Hi Ralph,

My operating system is Windows XP.

The reinstallation works flawlessly until the very last step (Registering Components) then I get the error message (Fatal Execution Error Message).

I hope this helps.

Thanks!

Estefanía


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Ralf Lemster  Identity Verified
Germany
Local time: 21:20
English to German
+ ...
Contact Trados support Jun 19, 2005

Thanks - I think you need to contact Trados support. Sending them a screenshot of the error message will help.

Best regards,
Ralf


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