Ralf Lemster wrote:
Have a look at the Forum FAQ
on how the quote function works.
I have tried to contact Trados but they must all have packed up after being taken over. No reply.
How did you contact them?
Via phone and e-mail.
Phone support would require a support agreement - as far as e-mail is concerned, they have the same problem as ProZ.com: a gazillion of spam messages on public mail addresses.
Have you tried the contact form on TranslationZone
I have even e-mailed then I would like to take out support contract, using the e-mail address listed, rang the german number until I was blue in the face, but no reply.
The problem is that when I open the Workbench is says 'Translation memory' on a red background and I can not start a segment in Word. I can select the TM but it still says 'Translation memory' and refuses to do anything.
Are you sure this is the full message?
Yes that's all. Nothing else. When I have Word open, it freezes Word as well.
Which Word version are you using?
Word 2000 and it worked fine until yesterday.
When opening the TagEditor I get a message saying 'While no valid Trados FlexIm licence or dongle is available TagEditor runs in demo mode. Error information: The licence for tagEditor could not be found locally or on the licence server.
I have recently upgraded to version 7.
Are you using a dongle or license file?
I'm using a licence file. I guess I could download and re-install the thing again, but I'm trying to avoid this as it will take too much time.
Looks like the license file isn't recognised. Have you also downloaded the FlexLM
licensing tool, and connected your license file there?
Where do I download this from and how do I enter my licence number? Sorry, to have to ask such basic questions as the on-line Help file does not provide this answer....
Is the machine you're working on the same as the one you created the license file on? Have you changed any components (main board/network card) since the license file was generated?
Yes, it is still the same machine, and No, no hardware has been added for over 6 months.