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Upgrading from Trados 6 to Trados 7: how long does it take
Thread poster: Laura Gentili

Laura Gentili  Identity Verified
Italy
Local time: 11:34
Partial member (2002)
English to Italian
+ ...
Oct 21, 2005

Hi,
This morning I did the procedure to upgrade from Trados 6 to Trados 7. I inserted my CC data and got a confirmation e-mail. I thought I could immediately proceed to download Trados 7 but I am unable to do so. My question is: am I missing something? In the e-mail they say: when your payment has cleared you will be notified by email. This will also include information about your licenses.
I thought paying my CC would mean that the payment is immediately cleared.
Can anyone shed some light on this issue?
Useless to say, I need to open some urgent files with Trados 7 so I would like to know how long I am supposed to wait.
TIA,
Laura

[Edited at 2005-10-21 09:02]


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Burrell  Identity Verified
United Kingdom
Local time: 10:34
Member (2004)
English to Latvian
+ ...
Sorry to dissapoint you Oct 21, 2005

But this is Trados you are talking about. They are notorious for their appalling customers services and believe it or not - for Trados it takes takes days to process a CC payment. The fact that they now belong to SDL has not changed much so far. In the best case scenario you will get the licence info in less than a week.

Rgds,
Burrell

[Edited at 2005-10-21 09:36]


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Laura Gentili  Identity Verified
Italy
Local time: 11:34
Partial member (2002)
English to Italian
+ ...
TOPIC STARTER
Upgraded completed Oct 21, 2005

Thank you, Burrell.
They actually sent the login and password after 3 hours, so it wasn't bad at all.
Laura


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