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Upgrading from Trados 6 to Trados 7: how long does it take
Thread poster: Laura Gentili
Laura Gentili Italy Local time: 14:25 Member (2003) English to Italian + ...
Oct 21, 2005
Hi, This morning I did the procedure to upgrade from Trados 6 to Trados 7. I inserted my CC data and got a confirmation e-mail. I thought I could immediately proceed to download Trados 7 but I am unable to do so. My question is: am I missing something? In the e-mail they say: when your payment has cleared you will be notified by email. This will also include information about your licenses. I thought paying my CC would mean that the payment is immediately cleared. Can anyone s... See more
Hi, This morning I did the procedure to upgrade from Trados 6 to Trados 7. I inserted my CC data and got a confirmation e-mail. I thought I could immediately proceed to download Trados 7 but I am unable to do so. My question is: am I missing something? In the e-mail they say: when your payment has cleared you will be notified by email. This will also include information about your licenses. I thought paying my CC would mean that the payment is immediately cleared. Can anyone shed some light on this issue? Useless to say, I need to open some urgent files with Trados 7 so I would like to know how long I am supposed to wait. TIA, Laura
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Ines Burrell United Kingdom Local time: 13:25 Member (2004) English to Latvian + ...
Sorry to dissapoint you
Oct 21, 2005
But this is Trados you are talking about. They are notorious for their appalling customers services and believe it or not - for Trados it takes takes days to process a CC payment. The fact that they now belong to SDL has not changed much so far. In the best case scenario you will get the licence info in less than a week.
Rgds, Burrell
[Edited at 2005-10-21 09:36]
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Laura Gentili Italy Local time: 14:25 Member (2003) English to Italian + ...
TOPIC STARTER
Upgraded completed
Oct 21, 2005
Thank you, Burrell. They actually sent the login and password after 3 hours, so it wasn't bad at all. Laura
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