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Problems installing on second computer
Thread poster: Krys Williams

Krys Williams  Identity Verified
United Kingdom
Local time: 14:41
Member (2003)
Polish to English
+ ...
Dec 29, 2005

I had Trados 6.5 installed on my main laptop. I had to send the machine away for repair. I then tried to load Trados 6.5 and also 7 on my backup laptop. The software has installed and I can open existing translation memories in some of my selected languages. However, when I try to create a new memory, I only see variants of English in the source and target windows, although I have selected four other languages. I have deinstalled and reinstalled each version three times, but the same thing happens each time.

Can anyone suggest why this is happening and what I can do to cure it. I cannot find any useful information on the Trados web site nor a telephone number for enquiries.

Thanks
krys


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Ronnie Halpern  Identity Verified
Local time: 14:41
Member (2003)
French to English
+ ...
2 options to try Dec 29, 2005

I can't say why this is happening, but I would suggest trying one or both of the following:
a)Try uninstalling both versions and then just re-install one of them. I had problems sometimes running both versions on the same machine, although not with the results you describe, and this procedure fixed it.
b)try running the file $SelfRegister_2KXP.bat which you can find in the TT folder of Trados. This has fixed some bizarre, undocumented and unexplained problems for me.
Hope that helps


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Krys Williams  Identity Verified
United Kingdom
Local time: 14:41
Member (2003)
Polish to English
+ ...
TOPIC STARTER
solution found Dec 29, 2005

Hi Ronnie,

I ran the file you mentioned, but this threw up numerous error messages about files not being recognised. These referred to files from Microsoft .Net Framework. Therefore, I reinstalled the .Net Framework as supplied with Multiterm. That then got German and Spanish showing. After this, I discovered I had to insert more languages into the regional settings, but before I could change these, I needed to download a Microsoft service pack... Finally, about 5 hours after the first install attempt I had my E. European languages showing too.

Thanks for your advice. It gave the necessary lead that was required.

krys


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Ronnie Halpern  Identity Verified
Local time: 14:41
Member (2003)
French to English
+ ...
Better late than never Dec 29, 2005

Hello Krys,

I'm glad it fixed your problem, although I'm surprised it took so long - in my case it was just a minute.
I guess from what you said that there were a number of things that needed to be sorted out, but at least it told you what they were.

Regards,

Ronnie


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