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Error message claims Translators Workbench is not running but it is
Thread poster: Nicole Y. Adams, M.A.

Nicole Y. Adams, M.A.  Identity Verified
Australia
Local time: 14:59
Member (2006)
German to English
+ ...
Jun 27, 2006

Hello,

As my laptop crashed the other day and had to be sent off for repairs, I have installed Trados on my desktop PC this evening (usually I only use it on my laptop). Everything worked fine, the license was accepted, Workbench opens, I can open all my memories, I can analyse files BUT... When I open Word to start translating a document the Trados toolbar is not there. I solved this by manually adding the Trados7 template. This makes the Trados toolbar appear but whenever I try to select 'open' or 'open/get' I am getting a pop up window telling me 'Trados Translators' Workbench is not running' even though it definitely is!

(I'm not a Trados expert, so apologies if this has an obvious solution.)

Any ideas how I can solve this?

Many thanks,
Nicole

[Edited at 2006-06-28 12:30]


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Marek Buchtel  Identity Verified
Czech Republic
Local time: 06:59
Member (2005)
English to Czech
+ ...
Re-register Trados in the system Jun 27, 2006

Hi Nicole,

Try registering Trados in the system again.
What version of Trados/OS are you using?

For SDL Trados 2006 on Windows XP:
In the Start menu, choose the group SDL International -> SDL Trados 2006 Freelance -> Register SDL Trados 2006 Freelance

Regards

Marek


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Nicole Y. Adams, M.A.  Identity Verified
Australia
Local time: 14:59
Member (2006)
German to English
+ ...
TOPIC STARTER
Can't register Jun 28, 2006

Marek Buchtel wrote:

Hi Nicole,

Try registering Trados in the system again.
What version of Trados/OS are you using?

For SDL Trados 2006 on Windows XP:
In the Start menu, choose the group SDL International -> SDL Trados 2006 Freelance -> Register SDL Trados 2006 Freelance

Regards

Marek


Hi Marek,

Thanks for your reply. I am using SDL Trados 2006 Freelance and Woindows XP. I tried registering following the path you specified but when the DOS window opens I am getting an error message saying access to registry key denied. I remember having the same problem on my laptop but I could still use Trados. On my desktop I amstill getting the same error saying Workbench is not running but it is.

Thanks,
Nicole


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Marek Buchtel  Identity Verified
Czech Republic
Local time: 06:59
Member (2005)
English to Czech
+ ...
Admin rights? Jun 28, 2006

Nicol,

Does your account in XP have the administrator's rights?
It may be necessary for the registration...

Regards

Marek


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Nicole Y. Adams, M.A.  Identity Verified
Australia
Local time: 14:59
Member (2006)
German to English
+ ...
TOPIC STARTER
Will check Jun 28, 2006

Marek Buchtel wrote:

Nicol,

Does your account in XP have the administrator's rights?
It may be necessary for the registration...

Regards

Marek



Hi Marek,

I believe it does but will double-check this tonight when I'm back at my PC. However, on my laptop I definitely have the admin rights and the registation never worked there, even though Trados was runnig fine.

I have also logged a ticket with Trados Support in the meantime but I'm getting very worried I might not be able to work tonight....

Thanks,
Nicole


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