error message when trying to install Trados 7 update
Thread poster: Mary Murata

Mary Murata  Identity Verified
Local time: 01:37
Japanese to English
Sep 22, 2006

I am trying to install my recently purchased update to Trados 7 from 6.5 with dongle. When I double click start.exe to begin installation I get a message saying "16 bit windows subsystem.... the system file is not suitable for running MS DOS and Microsoft windows applications" and I have the choice of Ignore or Close, but which ever I click, nothing happens.
Can anyone help??
I have emailed Trados support but I'm not optimistic that they'll get back to me very soon, what with it being a Friday and all!!


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xxxOlaf
Local time: 02:37
English to German
Try to double-click the Trados7.msi file Sep 22, 2006

I don't know how your version is packaged (.zip or .exe), but if your version contains a Trados7.msi file you could try to double-click this file to install Trados directly.

Youl can use Winzip and extract all files to a temporary folder and execute Trados7.msi from that folder.

BTW, you'll also need to migrate your license using a customized version of MigrateDongle.exe.

My guess is that the error message is dongle related.

Olaf


[Edited at 2006-09-22 20:01]


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Vito Smolej
Germany
Local time: 02:37
Member (2004)
English to Slovenian
+ ...
16 bit system?... Sep 22, 2006

what kind of Windows are you running? If it win 95 or similar, you may be out of luck.

regards

Vito


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Mary Murata  Identity Verified
Local time: 01:37
Japanese to English
TOPIC STARTER
so far so good Sep 24, 2006

Thanks for the help!
I actually got an email from Trados support telling me how to bypass the problem. I had to install Trados 7.5 and SDLX seperately instead of at the same time.
All I need is for it to work, now (lol). I haven't tried it yet, so fingers crossed.

In case anyone needs it, here is the info I got from Trados

"Here is how you can circumvent this problem.
To install Trados 7.5, go from the folder where you ran Start.exe program to Products - Trados - TT folder and run Setup.exe.
To install SDLX 2006, go from the folder where you ran Start.exe program to Products - SDLX folder and run SDLX_2006_EN.exe. "


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