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I lost my Trados 6.5 FL version
Thread poster: Chiara De Santis

Chiara De Santis  Identity Verified
Italy
Local time: 07:38
Member (2002)
Dutch to Italian
+ ...
Aug 9, 2007

For some computer problems, I lost my license file for Trados 6.5 FL bought in 2004. I tried to connect to my (old) account but it seems it doens't exist anymore. How can I have my Trados again without buying the new version (SDL Trados2007) for more than 600 euro's?!?
Thanks for any suggest. Chiara


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Steven Capsuto  Identity Verified
United States
Local time: 01:38
Spanish to English
+ ...
What exactly was lost? Aug 9, 2007

Chiara wrote:

For some computer problems, I lost my license file for Trados 6.5 FL bought in 2004. I tried to connect to my (old) account but it seems it doens't exist anymore. How can I have my Trados again without buying the new version (SDL Trados2007) for more than 600 euro's?!?


FL 6.5 used a dongle for authentication, right? Do you just need the dongle driver software? If so, do you have the USB dongle or the serial one?


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Chiara De Santis  Identity Verified
Italy
Local time: 07:38
Member (2002)
Dutch to Italian
+ ...
TOPIC STARTER
licens file Aug 9, 2007

I had no dongle anymore, just a license.lic file that I lost with my PC crash....

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Steven Capsuto  Identity Verified
United States
Local time: 01:38
Spanish to English
+ ...
Go to the source Aug 9, 2007

Chiara wrote:

I had no dongle anymore, just a license.lic file that I lost with my PC crash....


Your best bet is to call or e-mail SDL Trados customer service.


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Chiara De Santis  Identity Verified
Italy
Local time: 07:38
Member (2002)
Dutch to Italian
+ ...
TOPIC STARTER
I'll do it Aug 9, 2007

I just wanted to know if anybody else had experienced the some problem.... and how did he/she solved it!

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tectranslate ITS GmbH
Local time: 07:38
German
+ ...
Should be easy Aug 10, 2007

Chiara wrote:

I just wanted to know if anybody else had experienced the some problem.... and how did he/she solved it!

AFAIK, you can just download the license file from your Trados Customer Center again as often as you like.

HTH,
Benjamin


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Piotr Bienkowski  Identity Verified
Poland
Local time: 07:38
Member (2005)
English to Polish
+ ...
The address changed but your account exists Aug 10, 2007

Go to sdl.com and after the site loads go to the bottom of the page. There in small font should be the 'My Account' link (or some similar wording). Follow it and go to your account.

HTH

Piotr


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Chiara De Santis  Identity Verified
Italy
Local time: 07:38
Member (2002)
Dutch to Italian
+ ...
TOPIC STARTER
THANKS TO ALL OF YOU Aug 10, 2007

I followed your tips and I have my Trados again.
Thanks a lot!
Chiara


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