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Group Buying: Charged for Level1 tech support I didn't order.
Thread poster: Dahsom Hamilton, Ph.D.

Dahsom Hamilton, Ph.D.  Identity Verified
United States
Local time: 23:32
Member (2006)
English to Korean
+ ...
Aug 30, 2007

After placing an order for Freelance pkg. I realized that they added level 1 tech support for $199!

How can I get it cancelled. Why does Trados not provide any telephone number for their Sales Dept?

Did this happen to anybody else?


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Henry Dotterer
Local time: 00:32
SITE FOUNDER
We'll square it away... Aug 30, 2007

Hi Dahsom.

I have let Drew, who handles TGB, know about this. I am sure we'll be able to correct the situation for you.

Thanks.


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Drew MacFadyen
Local time: 00:32
SITE STAFF
Will contact SDL on your behalf and rectify Aug 30, 2007

Dahsom, so sorry that you were accidentally charged for level 1 support. It is not automatic on any of our sales, but typically is an add on at point of purchase. Can you please send me the payment details (receipt and or invoice that should have been mailed to you) to my attention at drew@proz.com and I will rectify the situation ASAP for you.

Drew MacFadyen
Advertising Manager


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Dahsom Hamilton, Ph.D.  Identity Verified
United States
Local time: 23:32
Member (2006)
English to Korean
+ ...
TOPIC STARTER
Thank you! Aug 30, 2007

Hi Henry & Drew,

Thank you so much for your help. I sent them 2 emails to get it cancelled but so far, no reply, no response !


Drew, I'll email you the order paper.

Dahsom


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Group Buying: Charged for Level1 tech support I didn't order.

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