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SDL Trados service pack > multiterm convert no longer working
Thread poster: Wilmer Brouwer
Tell IT Translations Helene Salzmann
Tell IT Translations Helene Salzmann
Italy
Local time: 02:35
Member (2004)
Italian to German
+ ...
Thank you! Nov 1, 2007

Marinus Vesseur wrote:

I found the solution in another forum, namely here:

[link had to be removed, because it mentioned a competitor's website]



[Edited at 2007-10-14 02:10]
It worked....
 
cris_c79 (X)
cris_c79 (X)  Identity Verified
Italy
Local time: 02:35
English to Italian
+ ...
thank you Nov 2, 2007

Thank you very much, running the bat file works. It solved 2 problems, the "convert" command and the fact Word would crash anytime I would try to open Multiterm from there.
But now I ask myself, what kind of service is Trados offering if all teh support I get comes from translator's forum? I have not paid for the support but I believe they should offer it. They haven't even replied to the email I sent them about two weeks ago! And I find tehir support forum confusing and useless! If it wer... See more
Thank you very much, running the bat file works. It solved 2 problems, the "convert" command and the fact Word would crash anytime I would try to open Multiterm from there.
But now I ask myself, what kind of service is Trados offering if all teh support I get comes from translator's forum? I have not paid for the support but I believe they should offer it. They haven't even replied to the email I sent them about two weeks ago! And I find tehir support forum confusing and useless! If it weren't for you I don't know what I could do!
Thanks again

Cristina ▲ Collapse
 
Jerzy Czopik
Jerzy Czopik  Identity Verified
Germany
Local time: 02:35
Member (2003)
Polish to German
+ ...
Forum vs support Nov 2, 2007

Well, you could also very well find the same solution, when searching the free support database at http://sdl.custhelp.com/cgi-bin/sdl.cfg/php/enduser/std_alp.php?p_sid=BziHTt2i&p_accessibility=0
What you get here in Forum is user experience. You are not paying for that, so you are also not expecting to much. Sometimes you'll get brill... See more
Well, you could also very well find the same solution, when searching the free support database at http://sdl.custhelp.com/cgi-bin/sdl.cfg/php/enduser/std_alp.php?p_sid=BziHTt2i&p_accessibility=0
What you get here in Forum is user experience. You are not paying for that, so you are also not expecting to much. Sometimes you'll get brillant solutions here, sometimes your question will remain unanswered for a log time.
When you buy a support contract with SDL, you'll have a guaranteed response time, what makes THE difference.
There are situatiosn, when searching the fora or looking through free ressources on the Internet are sufficient and fast enough, and there are also situations, when you need the soultion at once. For such situations a PSMA (support & maintenance agreement) is gold worth.

Jerzy ▲ Collapse
 
Luca Tutino
Luca Tutino  Identity Verified
Italy
Member (2002)
English to Italian
+ ...
It is a real shame! May 16, 2009

Jerzy Czopik wrote:

Well, you could also very well find the same solution, when searching the free support database at http://sdl.custhelp.com/cgi-bin/sdl.cfg/php/enduser/std_alp.php?p_sid=BziHTt2i&p_accessibility=0
What you get here in Forum is user experience. You are not paying for that, so you are also not expecting to much. Sometimes you'll get brillant solutions here, sometimes your question will remain unanswered for a log time.
When you buy a support contract with SDL, you'll have a guaranteed response time, what makes THE difference.
There are situatiosn, when searching the fora or looking through free ressources on the Internet are sufficient and fast enough, and there are also situations, when you need the soultion at once. For such situations a PSMA (support & maintenance agreement) is gold worth.

Jerzy


Unfortunately sdl.custhelp.com is not available anymore. SDL Trados is such a mountain of patches and workaround that a big percentage of its features do not work anymore or never did - and now are just false claims.

Support is not readily available, and even when found it mostly time lost. For the last 3 upgrades MT lost some functionality each time. As far as I can see, even the subscribers of special support agreements do not get their problems solved. I had to find some workaround for clients who did not get a proper help despite the expensive agreements subscribed.

In my opinion, considering the price I paid for the software, and the fact that the owner of the software is also a potential competitor, all this is highly unfair.
 
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SDL Trados service pack > multiterm convert no longer working







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