Mobile menu

Translator's Workbench Problem
Thread poster: Martina Amstutz

Martina Amstutz  Identity Verified
Local time: 01:48
English to German
+ ...
Feb 22, 2008

I have an annoying problem with Trados. I just bought the software and installed it, but whenever I try to create a translation memory, there's a message saying "TW4win.exe hat ein Problem festgestellt und muss beendet werden". Then, there's another message: "Remoteprozedurablauf ist fehlgeschlagen. (Exception from HResult: 0-80076BE).

I have already returned the licence key and installed the software again about 3 times, but the problem persists. Does someone know what I can do? The Trados Support is not very helpful...

Thanks.


Direct link Reply with quote
 
Margreet Logmans  Identity Verified
Netherlands
Local time: 01:48
English to Dutch
+ ...
Can you give some more information? Feb 22, 2008

Like, are you using Trados with Multiterm?
Trados 2007 with or without SP's?
What languages?
What method do you use to create the TM?

It might also help to translate the error messages into English, you'll have a larger pool of helpful colleagues.

Don't give up!


Direct link Reply with quote
 

Martina Amstutz  Identity Verified
Local time: 01:48
English to German
+ ...
TOPIC STARTER
Workbench problem Feb 22, 2008

Yes, I'm using Trados with Multiterm
Question: what is SPs?
Languages: German, English, French
To create a TM, I open Translator's Workbench, then go to "Create", then I can save the file but then the error message appears.

The error message is as follows: TW4win.exe has encountered a problem and needs to shut down.

It looks to me as if something has not been installed properly, but as I have already deinstalled and reinstalled the software more than twice, I just don't know what I can do.


Direct link Reply with quote
 
Margreet Logmans  Identity Verified
Netherlands
Local time: 01:48
English to Dutch
+ ...
SP = Service Pack Feb 22, 2008

They're update packages for the programme, so to speak.

This is what the Help-file says:
To create a new (file-based) translation memory:

From the File menu, choose New. The Create Translation Memory dialog box is displayed.

In the Source/Target Language lists, select the source and target languages of the new translation memory.

Select the System Fields you wish to assign to each translation unit in the new translation memory.

Under Multiple Translations, select Allow multiple translations for identical source segments if you wish the new translation memory to support this feature. By default, this option is not selected.

Enter translation memory properties in the Name, Copyright Notice and Description boxes.

Click Create to confirm the settings. A standard Windows file dialog box with the same name – Create Translation Memory — is displayed.

Browse to the folder in which you wish to store the translation memory. Assign a file name to the translation memory and click Save. Translator's Workbench automatically adds the *.tmw extension and creates the new translation memory with its associated neural network files. The associated neural network files are saved with the extensions *.mdf, *.mtf, *.mwf, and *.iix.

Note: This procedure applies to the creation of file-based translation memories only. You cannot create server-based translation memories in Translator’s Workbench. Creation of server-based translation memories is carried out in SDL Trados Server Manager, the administration client for TM Server-based systems such as SDL Trados TM Server.


I suppose the problem occurs in the last step?

Some users seem to have had this kind of trouble because somehow their anti-virus software and/or firewall caused problems. Do you have any active programs like that?

Others had trouble activating their licences. Have you managed to enter your licence key?

If you think anti-virus or licence key problems could be causing you trouble, please search the forums for tw4win - you'll find you are definitely not alone.

I personally had a lot of trouble with Multiterm; you could shut down Multiterm and try again; see what happens...

Good luck!


Direct link Reply with quote
 

Martina Amstutz  Identity Verified
Local time: 01:48
English to German
+ ...
TOPIC STARTER
Workbench problem Feb 22, 2008

Yes, the problem occurs in the last step. I have actually activated my licence, so perhaps there really is a problem with the antivirus software.

I'm going to search for problems related to TW4win, thanks for the hint.


Direct link Reply with quote
 


To report site rules violations or get help, contact a site moderator:


You can also contact site staff by submitting a support request »

Translator's Workbench Problem

Advanced search


Translation news related to SDL Trados





memoQ translator pro
Kilgray's memoQ is the world's fastest developing integrated localization & translation environment rendering you more productive and efficient.

With our advanced file filters, unlimited language and advanced file support, memoQ translator pro has been designed for translators and reviewers who work on their own, with other translators or in team-based translation projects.

More info »
WordFinder
The words you want Anywhere, Anytime

WordFinder is the market's fastest and easiest way of finding the right word, term, translation or synonym in one or more dictionaries. In our assortment you can choose among more than 120 dictionaries in 15 languages from leading publishers.

More info »



All of ProZ.com
  • All of ProZ.com
  • Term search
  • Jobs