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Error 1606: could not access network location
Thread poster: Linda Ferwerda
Linda Ferwerda  Identity Verified
Local time: 21:03
Member (2002)
English to Dutch
+ ...
Mar 11, 2008

Hi,

I have a problem installing Trados 2007 Freelance with SP2 on a new desktop.
When I try to install, I get the message

Error 1606 Could not access network location
Microsoft Word STARTUP

I have had this problem before when I tried to install the SP2 on a laptop with Vista. The support dept of SDL Trados could not help me (I seemed to be the only one...) and I finally had to re-install the whole laptop including the OS.

But this desktop comes straight from the manufacturer with Vista installed. I also installed Office 2007.

Anyone out there who experienced the same problem and has a solution?

Thanks for any good suggestion.


Linda


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Ilona Kangro  Identity Verified
Latvia
Local time: 22:03
Member (2006)
Latvian to English
+ ...
Same here Apr 3, 2008

I'm having exactly the same problem, only I have Office 2003. So you are not the only one. But I have no solution yet.

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Linda Ferwerda  Identity Verified
Local time: 21:03
Member (2002)
English to Dutch
+ ...
TOPIC STARTER
still no solution Apr 4, 2008

Hi Ilona,

Sorry to hear that.

I still don't have a solution. The helpdesk of SDL Trados decided they can not help me. I boutgh a program to fix errors, but it did not work. And now the supplier of that program is providing me daily with solutions, but none of them help.

It's crazy.

Hopefully there will be a solution soon.
If there is, I will let you know.


Linda


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SDL Community  Identity Verified
United Kingdom
Local time: 21:03
English
A possible solution Apr 4, 2008

Hello,

Please make sure that you have administrative rights in Windows Vista and then try the solution from this article:

http://support.microsoft.com/kb/315352

*Please take great care when editing your system registry*

I hope this helps.

Many thanks,

Gareth Powell


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Linda Ferwerda  Identity Verified
Local time: 21:03
Member (2002)
English to Dutch
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TOPIC STARTER
I did Apr 4, 2008

Yes, that was suggested by your colleagues as well, and I have the proper rights. They suggested quite a few possibilities but none of them helped.

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SDL Community  Identity Verified
United Kingdom
Local time: 21:03
English
Not a possible solution Apr 4, 2008

Hello,

I apologise for the previous post, the link is incorrect. The solution only works for Windows XP. I will keep digging.

My apologies,

Gareth Powell


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Anthony Barber  Identity Verified
Local time: 20:03
Dutch to English
Any solution yet? Nov 1, 2008

I have exactly the same problem. Despite their best efforts, the support department also could not help. Has there been any progress?

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Linda Ferwerda  Identity Verified
Local time: 21:03
Member (2002)
English to Dutch
+ ...
TOPIC STARTER
not a real solution Nov 1, 2008

Finally I hired a company to solve the problem for me. A young guy (really a computer nerd) came and spent 3 hours working on it. Finally he had it working.... But when I asked him what he did, he could not give a clear answer.....

But then this summer I had to re-install my Dell computer for some other reason. Right....I was fearing to have the same problem again. But this time I got Trados installed without any problem.....


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Stanislav Pokorny  Identity Verified
Czech Republic
Local time: 21:03
English to Czech
+ ...
Startup folder Nov 1, 2008

Is your STARTUP subfolder located in the MS Office installation folder?

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Anthony Barber  Identity Verified
Local time: 20:03
Dutch to English
Location of STARTUP folder Nov 1, 2008

The only STARTUP folder I can find is Program Files\Microsoft Office\Office 12\STARTUP. It is empty.

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Grzegorz Gryc  Identity Verified
Local time: 21:03
French to Polish
+ ...
Permissions... Nov 1, 2008

SDL Support wrote:

Please make sure that you have administrative rights in Windows Vista and then try the solution from this article:

http://support.microsoft.com/kb/315352

*Please take great care when editing your system registry*


No, Gareth, it's not the way...

I imagine, another time, the SDL programmers don't take in account the Vista permission stuff.
I suppose they UAC is enabled and the access rights are not sufficient for the setup program despite of the user's administrative rights.

Cheers
GG


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Grzegorz Gryc  Identity Verified
Local time: 21:03
French to Polish
+ ...
Private location... Nov 1, 2008

Anthony Barber wrote:

The only STARTUP folder I can find is Program Files\Microsoft Office\Office 12\STARTUP. It is empty.


You have:
C:\Users\[User Name]\AppData\Roaming\Microsoft Word\Startup
(I assume the standard location of the Users directory).

Try to put there your files manually.

Cheers
GG


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Stanislav Pokorny  Identity Verified
Czech Republic
Local time: 21:03
English to Czech
+ ...
Exactly Nov 2, 2008

Grzegorz Gryc wrote:

Anthony Barber wrote:

The only STARTUP folder I can find is Program Files\Microsoft Office\Office 12\STARTUP. It is empty.


You have:
C:\Users\[User Name]\AppData\Roaming\Microsoft Word\Startup
(I assume the standard location of the Users directory).

Try to put there your files manually.

Cheers
GG


That was just what I was thinking about. Copy the Trados8 Word template file to the Startup folder you have found. However, this will only help if the rest of Trados files have installed correctly.


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Anthony Barber  Identity Verified
Local time: 20:03
Dutch to English
Trados8 is in there Nov 2, 2008

I've now found another STARTUP folder (it had been hidden) as suggested at C:\Users\[User Name]\AppData\Roaming\Microsoft Word\Startup but this already has Trados8 in it.

The SP2 installation program gives "Error 1606 Could not access network connection \Microsoft\Word\STARTUP". As far as I can tell, this path does not exist.

I am using Trados Version 8 Freelance (Build 826) with Office 2007 and Vista and have been trying to install SP2 on and off since January. I have now bought the upgrade to SDL Trados 2007 Suite Freelence but of course this requires SP2 to be installed first.

I had some correspondence with SDL Trados support earlier in the year and followed their instructions, which included deactivating User Account Control, running the install program as administrator and running a program they sent me to fix a registry key. None of this made any diffrence and their last suggestion was

"Please have a look at these articles. It seems to be a vista specific problem.

http://technet.microsoft.com/en-us/windowsvista/aa905113.aspx"

Needless to say, I'm still struggling and would really appreciate some help!


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pioneerka
Japanese to Russian
+ ...
Got it! (for Vista SP1) Feb 8, 2009

I have a solution for Vista users:
Please go Run -> Regedit.exe
and try to change the name of
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
to
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

Don't forget to export it first!

Good luck!


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