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Having problems since updating to Adobe Reader 7.0
Thread poster: Susana Galilea
Susana Galilea  Identity Verified
United States
Local time: 02:24
English to Spanish
+ ...
Apr 12, 2006

I recently updated to the new version of Adobe Reader 7.0. Since then whenever I send a PDF file as an email attachment, the file can not be opened by recipient. I obtain PDF files using PDF995, and had never had a problem until I upgraded to Adobe Reader 7.0.

Any help will be greatly appreciated.

Regards,

Susana


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Anne Grimes
United States
Local time: 03:24
Member (2005)
French to English
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Adobe Reader 7.0 Apr 12, 2006

It could be that the person you are sending the files to does not have Adobe Reader 7.0; I had the same problem when someone was trying to send me a pdf file with Adobe Reader 7.0 when I did not have it myelf...I could not open the file either.
Hope I could help.
Anne


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Sven Petersson  Identity Verified
Sweden
Local time: 09:24
English to Swedish
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Send me a file and I'll try! Apr 12, 2006



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Susana Galilea  Identity Verified
United States
Local time: 02:24
English to Spanish
+ ...
TOPIC STARTER
That may well be part of the problem... Apr 12, 2006

anne estrada wrote:
It could be that the person you are sending the files to does not have Adobe Reader 7.0; I had the same problem when someone was trying to send me a pdf file with Adobe Reader 7.0 when I did not have it myelf...I could not open the file either.
Hope I could help.
Anne



...so I tried sending a PDF file to myself as an email attachment, and can't open it either. The PDF file looks fine in my folder before attaching it, so there must be something that can be done.

The message I get when I try to open the attachment is "This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel"...hmmm, wait a minute, it's telling me what to do, be right back

Susana


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Uldis Liepkalns  Identity Verified
Latvia
Local time: 10:24
Member (2003)
English to Latvian
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Try to send it zipped Apr 12, 2006

it sometimes happens files gets corrupted while sending and it is less likely to happen with *.zip files (though it happens also to them).

Uldis

Susana Galilea wrote:
..so I tried sending a PDF file to myself as an email attachment, and can't open it either. The PDF file looks fine in my folder before attaching it, so there must be something that can be done.
Susana


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Susana Galilea  Identity Verified
United States
Local time: 02:24
English to Spanish
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still lost... Apr 12, 2006

Susana Galilea wrote:
The message I get when I try to open the attachment is "This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel"...hmmm, wait a minute, it's telling me what to do, be right back


I added the PDF extension in the Folder Options, but still can't open a PDF attachment. I am guessing there is something I should change in the "properties" section of Adobe Reader 7.0...

Susana

[Edited at 2006-04-12 14:33]


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Uldis Liepkalns  Identity Verified
Latvia
Local time: 10:24
Member (2003)
English to Latvian
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You can try Apr 12, 2006

to open it by dragging the icon of the PDF file onto open Acrobat window. I do it all the time with Notepad, as *.txt files wouldn't open by clicking on them and Notepad itself has disappeared from the applications list (but my desktop shortcut to it works).

Uldis

Susana Galilea wrote:

Susana Galilea wrote:
The message I get when I try to open the attachment is "This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel"...hmmm, wait a minute, it's telling me what to do, be right back


I added the PDF extension in the Folder Options, but still can't open a PDF attachment. I am guessing there is something I should change in the "properties" section of Adobe Reader 7.0...

Susana

[Edited at 2006-04-12 14:33]


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Susana Galilea  Identity Verified
United States
Local time: 02:24
English to Spanish
+ ...
TOPIC STARTER
not sure I follow... Apr 13, 2006

Uldis Liepkalns wrote:
to open it by dragging the icon of the PDF file onto open Acrobat window. I do it all the time with Notepad, as *.txt files wouldn't open by clicking on them and Notepad itself has disappeared from the applications list (but my desktop shortcut to it works).
Uldis



I can do that with PDF files on my desktop or other folders, but it is not necessary as I can open those files with no problem. The only PDF files I can't open are those I have sent as an email attachment.

Thanks for all your suggestions

Susana

[Edited at 2006-04-13 00:32]


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Anne Grimes
United States
Local time: 03:24
Member (2005)
French to English
+ ...
Adobe reader Apr 14, 2006

Hi Susana,
I was just reading in the Adobe Reader help files, and it said that if a file has a restricted or special security status then it cannot be opened normally. You need to check the security status of the pdf file by clicking on document properties and then on the security tab to see if any security setttings have been made. Read the help file in Adobe too, under the section on security. That might help explain it better than I can.
Anne


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