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Issues with HTML Help Files sent back from Translations
Thread poster: MaryMN
MaryMN
United States
Local time: 11:03
English
Nov 26, 2008

Hi all --

I am technical writer who works in RoboHelp 7.0, and we send all our help to a translation house off-site. When we received our latest batch of files back, we found that all of our drop-down text boxes do not contain the translated help - they are blank in Design View. However, when we look at the HTML code, the text is there but there seems to be a lot of added javascript code interspersed with the original text. In order to fix this problem, we would have to recreate all the drop-down text boxes, which is a time-consuming task.

Has anyone experienced this problem? Why would the HTML change for translation? Is there some setting that our translation house needs to set to ensure that we get our content back correctly?

Thank you!

Mary


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Spiros Doikas  Identity Verified
Local time: 18:03
Member (2002)
English to Greek
+ ...
Samples Nov 27, 2008

I think one can hardly advise without seeing the problematic files (source + bilingual + target).

What tool did the translator use for the html files?

You may want to have a look at this:

http://www.proz.com/forum/sdl_trados_support/119156-robohelp_7_and_trados.html
http://thecontentwrangler.ning.com/forum/topics/2008157:Topic:24452


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Riccardo Schiaffino  Identity Verified
United States
Local time: 09:03
Member (2003)
English to Italian
+ ...
Just a guess... Nov 27, 2008

... but it sounds to me like someone used MS Word to open the html files and then saved the translated files back as html, but using MS Word.

MS Word is notorious for adding tons of unwanted script lines to html files.

What were your instructions to your translators?


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Tomás Cano Binder, CT  Identity Verified
Spain
Local time: 17:03
Member (2005)
English to Spanish
+ ...
Word or another HTML-saving tool Nov 27, 2008

Riccardo Schiaffino wrote:
... but it sounds to me like someone used MS Word to open the html files and then saved the translated files back as html, but using MS Word.


Yes, or Frontpage. Or anything that interprets HTML and saves the files again with its interpretation of it, instead of working on HTML files (with a tool like TagEditor).

Riccardo's question is a very good one: what did you instruct your translators?


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