Hello,
I've been using Wordfast Pro, the latest version for Mac (MacBook Pro) for few months, until recently when I tried to open a file (in word) that got stuck. Wordfast doesn't open since then, it freezes at the opening stage trying to open the same document all over again. I tried to uninstall Wordfast from my Mac by deleting all the wf files, including the software itself. When I download a new version, the same thing happens again and the new version freezes at the same place. Is there a way to get rid of Wordfast completely and start all over again with a brand new and clean version?
Thanks for your help, which would be greatly appreciated!
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Yasmin Moslem Egypt Local time: 09:12 Member (2011) English to Arabic
The first line changes the setting in Finder. The second line closes all open Finder windows, so that Finder will restart with the new configuration the next time you open a new window.
1- You can find the .wf_workspace folder under the following path:
Users/(whatever is your user name)/
2- Trash .wf_workspace. (If you need your glossaries, open the "glossaries" folder and copy the txt files to a safe location so that you can Import them later.)
3- Find any Wordfast instances or files and trash them also.
4- Re-install Wordfast Pro.
HTH,
Yasmin
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Yasmin, thanks so much! It's been a little bit more complicated than it seemed but it worked eventually! Hopefully, that will help others in the same situation...
thanks again for your precious help!
[Edited at 2011-12-07 01:51 GMT]
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Leonardo MILANI Brazil Local time: 04:12 Member (2007) French to Portuguese + ...
For me too
Jan 3
Hi,
It worked for me too.
I had the exact problem described by Isabelle. And I founded that it was connected (I suppose) to some filters who were missing (tipically .doc, .ppt filters...). But I did not find how to restore them (I tried "restore defaults" too in Preferences, and nothing happens).
So the easyest way was to uninstall-reinstall all WF Pro, but I was facing the uninstallation Mac problem, wihch is now solved, thanks (once again) to Yasmin.
For the missing filters, is this a reported problem ? I was thinking that I made a mistake and losted them, but now I see that somebody else had the same problem, maybe connected to the same missing filters, who knows if this is not some bug ?
Yours,
LEO
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