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Runtime error when closing Word & searching TM
Thread poster: Niels Barfoed

Niels Barfoed  Identity Verified
Local time: 03:32
English to Danish
+ ...
Nov 3, 2005

I run Win XP, Word 2003 and WF 5.01

The problem is that when I click the cross (upper right hand corner) in Word to close a document that I have translated with WF, the program crashes and throws the error message:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program:C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
abnormal program termination

This does NOT happen if I open and then close the same document without activating WF. The second part of the problem is, that the same error occurs and the program crashes when I mark a term in the source segment and click the 'Concordance search' botton. Although sometimes the error message is slightly different (reading somthing like: This application has requested the Runtime to terminate it in an unusual way).

I have tried to delete the without any effect, and also ensured that macro security is set to low and marked the 'Trust access to Visual basic....' box in Word. I have seen that there are posts re this problem in Trados support, but the directions given there doesn't seem to help. I have also searched the Wordfast group (Yahoo) but only found one similar case - without any answers, so I hope that among my fellow prozians someone is able to help....

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Dan Marasescu  Identity Verified
Local time: 03:32
Member (2003)
English to Romanian
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Solution? Nov 7, 2005

I don' know what's going on, but you could try to re-install Word with the default settings.


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Niels Barfoed  Identity Verified
Local time: 03:32
English to Danish
+ ...
Could it be trados? Nov 8, 2005

Thanks Dan for your input!

Meanwhile I tried to uninstall Trados 6.5.5 and having done that, Word/Wordfast functions perfectly without any problems whatsoever, BUT reinstalling Trados 6.5.5 makes the problem reappear.

It seems to be a problem with the most recent version of Wordfast since with previous versions I have never had this problem. I wonder if it could be a bug in Wordfast or Trados that gets so integrated in Word that it doesn't allow other tools access? I think I'll post these findings to the Wordfast group on Yahoo and see if someone has a clue as to what can be done....

I should add, that the WF version I use is 1.15...

And the solution to the problem (at least for me) seems to be to do a manual install of WF 5.15/1 - first deleting ALL existing Wordfast files in the Word Startup folder and then copying the file to this folder (after manual install, however, it is necessary to re-enter the license number). Now everything works. Hope this may be helpful for others...

[Edited at 2005-11-08 14:21]

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Local time: 02:32
English to German
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wordfast and trados Mar 12, 2007


I am using Trados 7.5 and have just installed Wordfast 5.51 out of curiosity.

Result: the Trados toolbar is no longer available in Word.

I can confirm Niel's suggestion works:

In XP, the Word Start up folder location is

"C:\Documents and Settings\[user name]\Application Data\Microsoft\Word\STARTUP"

In this folder there are two templates, and

I moved out of the folder, and Trados is available again as a toolbar in Word.

Please note that the location of Word templates is
"C:\Documents and Settings\[user name]\Application Data\Microsoft\Templates"

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