English translation: ten and five feet zone (distance between customer and employee) for hospitality purposes
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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:
“10 and 5” rule
English translation:
ten and five feet zone (distance between customer and employee) for hospitality purposes
Explanation: Hello,
This rule is about the zone between customer and employee in terms of hospitality good customer service.
Please read this example:
"...Hanson believes that hotels should look to other industries -- for example, to Home Depot where, the “10-foot rule” has become famous. If an employee gets within 10 feet of a customer, they must ask that customer if they need help. That is a little tougher in a hotel, said Hanson, “because people are mostly behind closed doors in their rooms -- and are usually more interested in moving through the check-in and checkout efficiently and not chatting.”
Marriott uses its own version of the 10-foot rule, Milne said: “When associates see a guest within 15 feet, they make eye contact; within 10 feet, they ask if there’s anything they can do to help." ..." http://ca.hrgworldwide.com/cgi-bin/WMLink.asp?ID=1&Expand=37...
Good luck from Oso ¶:^)
-------------------------------------------------- Note added at 24 mins (2006-09-12 18:21:42 GMT) --------------------------------------------------
"...The 10-Foot Rule - acknowledging a customer's presence within a 10-foot range
Most people like to do business where they feel welcome. Going to a store and having a clerk ask if you've found everything you need, rather than the customary "thank you" from the cashier when you leave, is very appreciated by most.
What do you do to make certain that every employee in your dealership is doing his or her part to promote the most "customer friendly" atmosphere possible? Does every customer get the impression that this is a dealership in which they are really welcome and their business is appreciated?
One simple tool to accomplish this is the 10-Foot Rule. Simply stated, every employee is expected to acknowledge with a smile and a verbal greeting every customer with whom they come in contact. Simple, it's the 10-Foot Rule. As an employee, if they come within 10 feet of a customer, it's their responsibility to follow the 10-Foot Rule.
Thank you to both of you. I choose this answer only because it arrived slightly earlier. Thanks Caryl for teaching me a new word. 4 KudoZ points were awarded for this answer
Thank you all. It seems to me then that the "zone of Hospitality" starts at 10 feet and then you have a smaller area at 5 feet, or something like that....
Very definitely two terms: if you want suggestions for "zone of hospitality" then I suggest you submit a separate question.
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Answers
17 mins confidence: peer agreement (net): +8
ten and five feet zone (distance between customer and employee) for hospitality purposes
Explanation: Hello,
This rule is about the zone between customer and employee in terms of hospitality good customer service.
Please read this example:
"...Hanson believes that hotels should look to other industries -- for example, to Home Depot where, the “10-foot rule” has become famous. If an employee gets within 10 feet of a customer, they must ask that customer if they need help. That is a little tougher in a hotel, said Hanson, “because people are mostly behind closed doors in their rooms -- and are usually more interested in moving through the check-in and checkout efficiently and not chatting.”
Marriott uses its own version of the 10-foot rule, Milne said: “When associates see a guest within 15 feet, they make eye contact; within 10 feet, they ask if there’s anything they can do to help." ..." http://ca.hrgworldwide.com/cgi-bin/WMLink.asp?ID=1&Expand=37...
Good luck from Oso ¶:^)
-------------------------------------------------- Note added at 24 mins (2006-09-12 18:21:42 GMT) --------------------------------------------------
"...The 10-Foot Rule - acknowledging a customer's presence within a 10-foot range
Most people like to do business where they feel welcome. Going to a store and having a clerk ask if you've found everything you need, rather than the customary "thank you" from the cashier when you leave, is very appreciated by most.
What do you do to make certain that every employee in your dealership is doing his or her part to promote the most "customer friendly" atmosphere possible? Does every customer get the impression that this is a dealership in which they are really welcome and their business is appreciated?
One simple tool to accomplish this is the 10-Foot Rule. Simply stated, every employee is expected to acknowledge with a smile and a verbal greeting every customer with whom they come in contact. Simple, it's the 10-Foot Rule. As an employee, if they come within 10 feet of a customer, it's their responsibility to follow the 10-Foot Rule.
The translation workplace 
peer agreement (net): +8