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The asker opted for community grading. The question was closed on 2011-10-02 19:54:08 based on peer agreement (or, if there were too few peer comments, asker preference.)
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English to English translations [PRO]
Tech/Engineering - Business/Commerce (general) | | English term or phrase: Upheld | I am translating email templates for a money transfer company, the emails are mostly about customers' complaints and how the company deals with them. On the top of each template, there are instructions on when to use the template and one of the instructions says that the template should be used "When customer is unhappy with our previous response - Upheld or Not Upheld".
I am not sure I understand the exact meaning of the word "upheld" in this context, so any help ismuch appreciated. Thank you very much. |
| | | accepted, approved | Explanation:
I think it means whether the customer's complaint was accepted (or approved), or not. |
| Selected response from:
 Martin Riordan
Brazil
Local time: 16:53
| Grading comment Thanks a lot Martin, that's very helpful
4 KudoZ points were awarded for this answer |
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| Discussion entries: 0 |
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The translation workplace 
peer agreement (net): +5