English translation: thinking from outside in/customer centred mentality
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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
Dutch term or phrase:
Van buiten naar binnen denken
thinking from outside in/customer centred mentality
I like the suggestion made by Ken, i.e. 'customer centred mentality'. Since Ken did not make a separate entry I will give the points to Kate whose suggestion also fits the context very well. Thanks! 3 KudoZ points were awarded for this answer
Asker: The context is a management questionnaire whereby the respondents are asked what the most important beliefs of their manager are with regards to the way the business unit should operate. Other examples of responses are: customer focused, cooperative, result driven etc.