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Dutch to English translations [PRO]
Marketing - Marketing / Market Research / CRM | | Dutch term or phrase: verwijsloket | CRM context. This section is about wastes within companies that do not invest enough in data quality. Passage:
De gevolgen van fouten reiken evenwel verder dan de genoemde directe verspillingen. Op termijn wordt de effectiviteit van de communicatie en de service aangetast. De kans stijgt dat de poststukken en e-mail in de perceptie van klanten degraderen tot junk mail en de telefoon tot een bureaucratisch ***verwijsloket.*** Kansen worden gemist om de verspilde tijd effectief te benutten; de verkoper, de service-monteur en de account manager hadden in de verloren tijd een klant kunnen winnen of tevreden kunnen stellen. Maar ook de klantsatisfactie en -commitment heeft eronder te leiden. Fouten kunnen zelfs de irritatie van klanten opwekken.
Referral window does not fit here - I would prefer something else.
TIA! |
|   Allison KleinKudoZ activityQuestions: 166 (none open) ( 1 closed without grading) Answers: 561
Netherlands
| | Local time: 06:44
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| | pillar-to-post facility | Explanation:
This is a really tricky one... When I read this, I can't help thinking that the author is referring to the classic situation where you phone any large organisation or government department and, even with the best will in the world, you just can't get through to the right department, but just get passed round from pillar to post until you eventually give up.
I'm thinking of something along the lines of: "... and the telephone is demoted to a bureaucratic [or even: soulless] facility for passing customers from pillar to post." |
| Selected response from:
Chris Hopley
Netherlands
Local time: 06:44
| Grading comment Yes it is a tricky one and thanks for coming up with a great solution for this one -Jarry's idea was good too, only I couldn't work out how to fit it into the sentence. Thanks also to Saskia, Miriam and JTLingos -
4 KudoZ points were awarded for this answer |
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Automatic update in 00:
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17 mins confidence:   peer agreement (net): +3 referral device
Explanation:
Just a thought.
Or perhaps even:
referral service
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The translation workplace 
