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Complaint escalation

Arabic translation: تسلسل معالجة الشكوى

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GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

English term or phrase:	Complaint escalation
Arabic translation:	تسلسل معالجة الشكوى
Entered by:	Dina Ali

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03:43 Jul 7, 2010

English to Arabic translations [PRO]
Business/Commerce (general) / Customer Service

English term or phrase: Complaint escalation

In dealing with customer complaints:
The way the conversation will continue depends heavily, among other things, upon your attitude towards the complainant. In this kind of situation and constellation (you taking the full blow of the customer’s frustration and fury), one might be drawn into calling the customer names. Jerk, idiot, loony are just the more common ones. Rather, take a service attitude towards it all. This changes your perspective. The negative label fades into the background, the service stance gets more important. You are becoming solution-focused and, thereby, automatically more understanding with respect to the customer. This means that a decisive step was taken for successful complaint escalation.

Dina Ali KudoZ activity Questions: 378 (11 open) (1 without valid answers) (30 closed without grading) Answers: 14 Egypt
Local time: 09:50

تسلسل الشكوى

Explanation:
complaint escalation
أي السلسلة التي تبدأ من وصولها إلى حلها

Selected response from:

TargamaT
Syria
Local time: 10:50

Grading comment

4 KudoZ points were awarded for this answer

Summary of answers provided

5 +1

تزايد الشكاوى

Liliane Hatem

تزايد/ارتفاع حدة الشكوى

Ahmed Badawy

4 +1

تسلسل الشكوى

TargamaT

خطوة حاسمة لمواجهة تصاعد (حدة أو مستوى) الشكوى

mohdysh

رفع الشكوى

Nadia Ayoub

التخفيف من تصاعد/حدة الشكوى

Mohamed Sherekha

Discussion entries: 3

Answers

11 mins confidence:

peer agreement (net): +1

complaint escalation تزايد الشكاوى

Explanation:
تزايد is better and more fit in this case

Liliane Hatem
Local time: 10:50
Specializes in field
Native speaker of:

English,

Arabic
PRO pts in category: 59

33 mins confidence:

complaint escalation تزايد/ارتفاع حدة الشكوى

Explanation:
http://dictionary.reference.com/browse/escalation?r=66

Ahmed Badawy
Local time: 09:50
Works in field
Native speaker of:

Arabic
PRO pts in category: 24

6 hrs confidence:

complaint escalation رفع الشكوى

Explanation:
Complaint Escalation Form
We are committed to providing each customer with an enjoyable car rental experience and great customer service. Before escalating a customer complaint, you must have previously contacted our customer service center to initiate an inquiry to resolve your case. You will not be able to escalate a customer complaint without an Avis or Budget case identification number or a Budget Truck Rental customer service situation number. Once your inquiry has been escalated, your case will be reopened by the Office of the President. To get a case identification number or a customer service situation number, click here and you will be provided with information on how to contact the customer service center.
http://www.avisbudgetgroup.com/contact/escalation.cfm

Nadia Ayoub
Egypt
Local time: 09:50
Native speaker of:

Arabic
PRO pts in category: 373

6 hrs confidence:

complaint escalation التخفيف من تصاعد/حدة الشكوى

Explanation:
something went wrong, it should be "complaint de-escalation"

as the modifier "successful" can not match "complaint escalation"

Mohamed Sherekha
Egypt
Local time: 09:50
Native speaker of:

Arabic
PRO pts in category: 3

7 hrs confidence:

peer agreement (net): +1

complaint escalation

تسلسل الشكوى

Explanation:
complaint escalation
أي السلسلة التي تبدأ من وصولها إلى حلها

TargamaT
Syria
Local time: 10:50
Works in field
Native speaker of:

Arabic,

French
PRO pts in category: 183

8 hrs confidence:

complaint escalation خطوة حاسمة لمواجهة تصاعد (حدة أو مستوى) الشكوى

Explanation:
complaint escalation is a long process that is aimed to counter the complaint of a customer and prevent it from escalating and damaging the reputation of a company or a business.
Therefore, "a decisive step was taken for successful complaint escalation" could mean: خطوة حاسمة لمواجهة تصاعد (حدة أو مستوى) الشكوى
Best regards

mohdysh
Lebanon
Local time: 10:50
Native speaker of:

Arabic,

English
PRO pts in category: 4

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Complaint escalation

Arabic translation: تسلسل معالجة الشكوى

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Complaint escalation

Arabic translation: تسلسل معالجة الشكوى

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KudoZ™ translation helpThe KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.

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