| internal customer care 内部员工共服务
Explanation:
此处的internal customer 指 employees
Taking Care of Your Internal Customers
Just as satisfied external customers lead to financial success, satisfied employees can also lead to long-term success of an organization. The concept of taking care of your internal customers may seem common sense, but to get employees to apply the concept, there is a lot more involved than meets the eye. Improving internal customer service is made possible by having sound systematic processes with training provided to employees, along with the performance measurement on processes and accompanying improvement strategies.
Measurements help employees focus on the priorities and serving their internal customers.
Improvement strategies may include sharing of successful strategies across the company, recognition and reward programs for innovation, information from customers of the internal processes, use of alternative technology and process analysis. Some firms may require a redesign of the complete system to achieve effective internal customer service.
Reference: http://www.missouribusiness.net/cq/2004/care_internal_custom...
|  Ritchest
Local time: 14:15
Works in field
Native speaker of:  Chinese
PRO pts in category: 48
|
|
The translation workplace 
peer agreement (net): +1
