English to Chinese translations [PRO]
Tech/Engineering - IT (Information Technology) | | English term or phrase: had intelligence in his voice | | It's also possible to flag "outlier" calls—those that are much shorter or longer than average and thus are more likely to include a coachable moment. Merrill Lynch does this and takes the added step of having a third-party organization listen to a sampling of calls, looking for things such as how well the agent pulled up relevant information, the level of confidence in the agent's voice, whether the agent articulated and answered the client's question appropriately, and whether the agent had intelligence in his voice. |
| clearwaterKudoZ activityQuestions: 8231 ( 17 open) ( 3 without valid answers) ( 642 closed without grading) Answers: 1616
| | Local time: 13:33
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| | Chinese translation:FYI | Explanation:
话音里透着机智/敏
言谈机智, 谈锋机敏 |
| Selected response from:
Edward LIU
Local time: 00:33
| Grading comment 谢谢！
4 KudoZ points were awarded for this answer |
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51 mins confidence:  peer agreement (net): +2
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