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04:38 Feb 16, 2006
This question was closed without grading. Reason: Answer found elsewhere
English to Chinese translations [PRO] Tech/Engineering - IT (Information Technology) / speech technology
English term or phrase:gift and sentiment industry
If history is any guide, as many as 88,000 callers will be ringing the toll-free hotlines at 1-800-Flowers this Valentine’s Day to make sure their chocolate and roses arrived on time. Managing call volumes that high is a challenge for any business, but in the gift and sentiment industry, where each transaction carries a high emotional attachment for the customer, efficient call turnaround is especially critical. Still, Lou Orsi, the retailer’s director of vendor relations and strategic projects, isn’t worried. He’s got a secret weapon.