| GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW) | | English term or phrase: | independent complaints investigator | | Croatian translation: | neovisni istražitelj pritužbi | | Entered by: | Tidza |
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English to Croatian translations [PRO]
Social Sciences - Government / Politics | | English term or phrase: independent complaints investigator | Who is the Independent Complaints
Investigator?
The Independent Complaints Investigator is not
an employee of the Council but is paid by the
Council on a contract basis to investigate
complaints. This ensures that the role can be
independent of the Council’s departments. The
role of the Independent Complaints Investigator
is not intended to be a substitute for handling
complaints effectively within departments. It is
intended to complement our complaints
procedure and ensure consistency throughout
the Council.What are the objectives of this
service?
● To investigate complaints and find out if they
are justified
● To look at the way a complaint has been
handled
● To act on the complainant’s behalf to try
and find a way of resolving the issues raised |
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