KudoZ home » English to Czech » Human Resources

Product Support and Field Service

Czech translation: produktová podpora a servis u zákazníků

Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs
(or are passionate about them). Participation is free and the site has a strict confidentiality policy.

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

English term or phrase:	Product Support and Field Service
Czech translation:	produktová podpora a servis u zákazníků
Entered by:	Jiří Borč

Options:
- Contribute to this entry
- Include in personal glossary

15:14 Nov 26, 2010

English to Czech translations [PRO]
Tech/Engineering - Human Resources / experts

English term or phrase: Product Support and Field Service

 The Field Services provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning.
 Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
 Provide on-site interpretation of data and technical instruction
 Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
 Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
 Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
 Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
 Assist customer in scheduling maintenance and workload
 Assure that equipment and parts meet established schedules
 Review reported malfunctions and identify / analyze any undesirable trends
 Make recommendations on findings
 Review effectiveness of maintenance actions in order to identify training needs
 Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
 Cooperate with C&PS leadership on the ASC and DRC global network strategy.
 Assure that all Field issue are tracked and avalaible for the other departments for further analysis.

 Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a field service or maintenance position)
 Strong oral and written communication skills
 Strong interpersonal and leadership skills
 Proven analytical and quality improvement ability
 Able to interface at all levels of the organization both internally and externally