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service touchpoints

Czech translation: obslužná stanoviště


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17:37 Dec 17, 2009
English to Czech translations [PRO]
Marketing - Marketing / Market Research
English term or phrase: service touchpoints
During the BNTL Observation Event, the Consumer Experience Leader should make notes regarding the Athlete’s use of the Service Touchpoints, Services and Key Moments in the Comments section of the BNTL Observation Event Form.
Following the Observation Event, the Consumer Experience Leader should assign frequency and performance ratings for the Service Touchponts.
Ales Horak
Local time: 23:59
Czech translation:obslužná stanoviště
Explanation:
on the origin of touchpoint: http://designforservice.wordpress.com/2007/11/07/on-the-orig...

přesně nevím o jakou službu / výrobek jde, mohlo by to být i servisní stanice/stanoviště
Selected response from:

StandaZizka
Local time: 23:59
Grading comment
4 KudoZ points were awarded for this answer



Summary of answers provided
3obslužná stanoviště
StandaZizka
3místa kontaktu se službou
Dalibor Uhlik


Discussion entries: 1





  

Answers


19 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
místa kontaktu se službou


Explanation:
třeba...v hodně případech se nepřekládá, veškerý kontakt, který v rámci služby zákazník s prodejcem uskutečnil...

Dalibor Uhlik
Czech Republic
Local time: 23:59
Specializes in field
Native speaker of: Native in CzechCzech
PRO pts in category: 28
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35 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5
obslužná stanoviště


Explanation:
on the origin of touchpoint: http://designforservice.wordpress.com/2007/11/07/on-the-orig...

přesně nevím o jakou službu / výrobek jde, mohlo by to být i servisní stanice/stanoviště

StandaZizka
Local time: 23:59
Specializes in field
Native speaker of: Czech
PRO pts in category: 12
Login to enter a peer comment (or grade)




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