ProZ.com global directory of translation services
 The translation workplace
Ideas
KudoZ home » English to French » Automotive / Cars & Trucks

service advisor

French translation: chargé de clientèle


Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs
(or are passionate about them). Participation is free and the site has a strict confidentiality policy.
GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:service advisor
French translation:chargé de clientèle
Entered by: cvmw
Options:
- Contribute to this entry
- Include in personal glossary

10:28 Oct 7, 2011
English to French translations [PRO]
Automotive / Cars & Trucks
English term or phrase: service advisor
in a garage for example this is the person that liaises between the customer and the mechanic. so service in the sense that it's the service departement (departement d'entretien) of a garage or dealership and advisor because he doesn't carry out the work but advises (and sells to) the customer.

conseiller d'entretien? but can't find any instances of this used in this particular job/field on eg google, nor consultant.

not sure what the equivalent is in the motor industry
paul connolly
chargé de clientèle
Explanation:
Selon :
Onisep TV - Chargé de clientèle en commerce et réparation ...
oniseptv.onisep.fr/video_charge_de_clientele_en_commerce_et_repa... - Bloquer tous les résultats de oniseptv.onisep.fr
Un grand garage... Le chargé de clientèle travaille souvent chez un concessionnaire automobile. Sa fonction ? Recevoir la clientèle et, pour les réparations, ...
Selected response from:

Proelec
France
Local time: 01:50
Grading comment
many thanks, seems like this is the equivalent
4 KudoZ points were awarded for this answer



Summary of answers provided
4 +1conseiller d'après-vente
Bruno De Brouwer
4chargé de clientèleProelec
4 -1conseiller de vente/conseiller après-vente/conseiller commercial
Layla de Chabot
3conseiller en service1045


  

Answers


26 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): +1
conseiller d'après-vente


Explanation:
.

Bruno De Brouwer
Belgium
Local time: 01:50
Specializes in field
Native speaker of: Native in FrenchFrench
PRO pts in category: 211

Peer comments on this answer (and responses from the answerer)
agree  GILLES MEUNIER
7 mins
  -> Merci Gilles !

disagree  Layla de Chabot: non. "conseiller d'après-vente" ne se dit pas - EDIT proche certes mais faux !
18 mins
  -> Ma proposition est très différente, il est vrai, du "conseiller après-vente" que vous avez proposé ensuite. C'est un décret ?

neutral  cvmw: i'm not so sure - this is specifically the service department, the customer who visits may not necessaarily have purchased from the garage, and some garages only do repairs and servicing - there is no sales aspect at all.
35 mins
  -> Your desription is correct. On the field, they're often named "receptionists" because they are at the front desk/line but this does not match the actual job.

agree  plurilingue
1 hr
Login to enter a peer comment (or grade)

43 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): -1
conseiller de vente/conseiller après-vente/conseiller commercial


Explanation:
"Ses principales missions sont de pospecter, accueillir, conseiller et fidéliser une clientèle de particuliers ou de professionnels. Il écoute, analyse, anticipe les besoins de sa clientèle pour lui proposer le véhicule, les services (assurance, contrat d'entretien) et les produits adaptés.
Il évalue et négocie la reprise du véhicule d'occasion, propose le financement approprié."


    Reference: http://www.studya.com/formations_metiers/COMMERCE/commercial...
Layla de Chabot
France
Local time: 01:50
Native speaker of: French

Peer comments on this answer (and responses from the answerer)
neutral  cvmw: i'm not so sure, this is specifically the person who deals with the customer who calls in to book a service or repair work regardless of whether the vehicle was originally purchased from his company/employer?
19 mins
  -> Oui, mais il s'occupe quand même de l'aspect commercial également, notamment des contrats d'entretien.

disagree  Bruno De Brouwer: Il s'agit ici d'un intermédiaire entre le client et l'atelier, sans implication dans le commerce des véhicules et les services connexes (voir la description dans la question). "vente" et "après-vente" : ce n'est pas la même chose.
28 mins
  -> ?

neutral  1045: Je suis d'accord avec Bruno ... mais j'hésite à choisir 'désaccord' ... Comment se sent-on quand on fait face à un 'désaccord'? Les nouveaux/nouvelles aiment bien sauter sur 'désaccord' ...
4 hrs
Login to enter a peer comment (or grade)

4 hrs   confidence: Answerer confidence 3/5Answerer confidence 3/5
conseiller en service


Explanation:
*

1045
Canada
Local time: 19:50
Native speaker of: Native in FrenchFrench
Login to enter a peer comment (or grade)

20 hrs   confidence: Answerer confidence 4/5Answerer confidence 4/5
chargé de clientèle


Explanation:
Selon :
Onisep TV - Chargé de clientèle en commerce et réparation ...
oniseptv.onisep.fr/video_charge_de_clientele_en_commerce_et_repa... - Bloquer tous les résultats de oniseptv.onisep.fr
Un grand garage... Le chargé de clientèle travaille souvent chez un concessionnaire automobile. Sa fonction ? Recevoir la clientèle et, pour les réparations, ...

Proelec
France
Local time: 01:50
Specializes in field
Native speaker of: Native in FrenchFrench
PRO pts in category: 439
Grading comment
many thanks, seems like this is the equivalent
Login to enter a peer comment (or grade)




Return to KudoZ list


KudoZ™ translation help
The KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.



See also: