KudoZ home » English to French » Telecom(munications)

after call work time

French translation: temps de traitement post-appel

Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs
(or are passionate about them). Participation is free and the site has a strict confidentiality policy.

GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)

English term or phrase:	after call work time
French translation:	temps de traitement post-appel
Entered by:	Natacha DUPORT

Options:
- Contribute to this entry
- Include in personal glossary

18:52 May 3, 2005

English to French translations [PRO]
Telecom(munications)

English term or phrase: after call work time

monitors the status (ready, not ready, busy, ringing, logged out, after call work time) of the agent phones.

Natacha DUPORT KudoZ activity Questions: 570 (3 open) (30 without valid answers) (16 closed without grading) Answers: 268
Local time: 13:47

temps de traitement post-appel

Explanation:
ou *temps de traitement après appel*

"After Call Work Time
The average time spent working on issues related to a single call (Usually expressed in seconds) . While working on, or 'wrapping up' the call after letting the customer go, the agent is unavailable for other calls."

"Définitions du mois
Traitement post-appel : Traitement associé à l’appel, et devant être réalisé impérativement dans la continuité de la conversation. Le dimensionnement doit le prendre en compte dans la durée de traitement. Wrap-Up ou After Call Work en anglais."

et aussi :
"Wrap-up : Mot anglais pour " terminer ", qualifie la phase de traitement post-appel."
http://www.upsale.fr/site/dsp/dsp_rubrique/lexique.php

--------------------------------------------------
Note added at 37 mins (2005-05-03 19:30:13 GMT)
--------------------------------------------------

N.B. On trouve plusieurs autres références relatives à \"temps de traitement post-appel\" sur Google...