ProZ.com global directory of translation services
The translation workplace
Ideas
KudoZ home » English to French » Telecom(munications)

call monitoring

French translation: supervision des appels


Login or register (free and only takes a few minutes) to participate in this question.

You will also have access to many other tools and opportunities designed for those who have language-related jobs
(or are passionate about them). Participation is free and the site has a strict confidentiality policy.
GLOSSARY ENTRY (DERIVED FROM QUESTION BELOW)
English term or phrase:call monitoring
French translation:supervision des appels
Entered by: Mohamed Mehenoun
Options:
- Contribute to this entry
- Include in personal glossary

18:21 Sep 5, 2007
English to French translations [PRO]
Tech/Engineering - Telecom(munications) / Questionnaire
English term or phrase: call monitoring
Existe t-il un équivalent? Ce que j'ai vu, l'emploi de call monitoring reste en EN.
Sophie Blachet
France
Local time: 13:49
supervision des appels
Explanation:
supervision est plus le terme qu'on utilise dans les milieux NMC ( Network Management Center)

--------------------------------------------------
Note added at 52 mins (2007-09-05 19:14:06 GMT)
--------------------------------------------------

en supposant qu'on parle ici de supervision du genre Call Drop rate et tout ça...

Sinon s'il s'agît d'écoute c'est bon ...

--------------------------------------------------
Note added at 2 hrs (2007-09-05 20:55:51 GMT)
--------------------------------------------------

http://www.google.com/search?hl=en&q="supervision des appels...
http://www.google.com/search?hl=en&q="supervision des appels...
http://www1.alcatel-lucent.com/smb/FR/Pages/SMBSolutions/sol...
Selected response from:

Mohamed Mehenoun
Algeria
Local time: 12:49
Grading comment
Merci Mohamed.
J'avoue que c'est très technique (pour moi!!!) aussi je prends la réponse la mieux adaptée à mon texte.
4 KudoZ points were awarded for this answer



Summary of answers provided
5 +1supervision des appels
Mohamed Mehenoun
3 +1surveillance des appels
FX Fraipont
4supervision d'appeled- Traduction
4 -1surveillance d'appels1045
4 -1surveillance d'appelmarwane khalil


Discussion entries: 1





  

Answers


10 mins   confidence: Answerer confidence 3/5Answerer confidence 3/5 peer agreement (net): +1
surveillance des appels


Explanation:
"Surveillance des appels par les employés"
http://www.clearresults.ca/french/outbound.html

translation of :
"Call Measurement: Outbound Monitoring
ClearResults.Ca is please to introduce the first call measurement solution that includes outbound call tracking with recorded audio. Businesses can now implement the same level of Quality Assurance and employee accountability on both inbound and outbound telephone calls."


FX Fraipont
Belgium
Local time: 13:49
Works in field
Native speaker of: Native in FrenchFrench
PRO pts in category: 204

Peer comments on this answer (and responses from the answerer)
agree  1045
10 mins
  -> merci
disagree  Mohamed Mehenoun: surveillance est utilisé dans le sens où on le met sur table d'écoute
33 mins
agree  ed- Traduction
1 hr
  -> merci
Login to enter a peer comment (or grade)

18 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): -1
surveillance d'appel


Explanation:
ca depend bien sur du contexte si c'est dans un centre d'appels par example le terme c'est "double ecoute"

marwane khalil
Works in field
Native speaker of: Native in EnglishEnglish, Native in FrenchFrench

Peer comments on this answer (and responses from the answerer)
neutral  1045: ALT 135 = ç; ALT 150 = û; ALT 150 = é
8 mins
disagree  Mohamed Mehenoun: surveillance est utilisé dans le sens où on le met sur table d'écoute
24 mins
Login to enter a peer comment (or grade)

14 mins   confidence: Answerer confidence 4/5Answerer confidence 4/5 peer agreement (net): -1
surveillance d'appels


Explanation:
*

--------------------------------------------------
Note added at 19 mins (2007-09-05 18:41:17 GMT)
--------------------------------------------------

I wish to cancel my "answer" but I don't know how. Sorry.
FX's suggestion is much better.

1045
Canada
Local time: 07:49
Native speaker of: Native in FrenchFrench

Peer comments on this answer (and responses from the answerer)
disagree  Mohamed Mehenoun: surveillance est utilisé dans le sens où on le met sur table d'écoute
28 mins
  -> C'est une des raisons pourquoi j'ai demandé de ne pas tenir compte de ma réponse ...
neutral  nolemy: aussi, mais pas officiellement :)
3 hrs
  -> Je ne comprends pas votre commentaire, Noemy ... mais merci d'avoir pris le temps d'annoncer votre neutralité ...
Login to enter a peer comment (or grade)

1 hr   confidence: Answerer confidence 4/5Answerer confidence 4/5
supervision d'appel


Explanation:
Vérifié par l'Union européenne et Alcatel


    Base terminologique européenne
ed- Traduction
France
Local time: 13:49
Works in field
Native speaker of: Native in FrenchFrench
Login to enter a peer comment (or grade)

42 mins   confidence: Answerer confidence 5/5 peer agreement (net): +1
supervision des appels


Explanation:
supervision est plus le terme qu'on utilise dans les milieux NMC ( Network Management Center)

--------------------------------------------------
Note added at 52 mins (2007-09-05 19:14:06 GMT)
--------------------------------------------------

en supposant qu'on parle ici de supervision du genre Call Drop rate et tout ça...

Sinon s'il s'agît d'écoute c'est bon ...

--------------------------------------------------
Note added at 2 hrs (2007-09-05 20:55:51 GMT)
--------------------------------------------------

http://www.google.com/search?hl=en&q="supervision des appels...
http://www.google.com/search?hl=en&q="supervision des appels...
http://www1.alcatel-lucent.com/smb/FR/Pages/SMBSolutions/sol...

Mohamed Mehenoun
Algeria
Local time: 12:49
Specializes in field
Native speaker of: Native in FrenchFrench, Native in ArabicArabic
PRO pts in category: 24
Grading comment
Merci Mohamed.
J'avoue que c'est très technique (pour moi!!!) aussi je prends la réponse la mieux adaptée à mon texte.

Peer comments on this answer (and responses from the answerer)
agree  nolemy: à mon avis la meilleure traduction.. cad, le travail du superviseur dans un call-center, responsable d'une équipe de téléconseillers >call monitoring : supervision des appels www.faq-logistique.com/Lexique_anglo_francais_ntic.htm - 249k
3 hrs
  -> merci , tout à fait...
Login to enter a peer comment (or grade)




Return to KudoZ list


Changes made by editors
Sep 6, 2007 - Changes made by Mohamed Mehenoun:
Edited KOG entrySophie Blachet's old entry - "call monitoring" => "supervision des appels"


KudoZ™ translation help
The KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.



See also:
ProZ.com term search
Search millions of term translations

Terminology | Jobs and directories | Member activities | Education | Tools
About ProZ.com | ProZ.com basics | Advertising | Support | FAQ | Terms of use
ProZ.com social network linksFacebookLinkedInTwitterDiggStumbleUpondel.icio.us
Print page
Copyright © 1999-2012 ProZ.com - All rights reserved. Privacy